Lee Brown
Shepparton,Australia
Summary
Dynamic and results-driven professional. Proven track record of building strong relationships, improving processes, exceptional time management and team members to deliver results. Managing complex projects and fostering collaborative environments to achieve organizational goals. Strategic supplier management Project leadership in operational transitions Setting KPI’s Delivering positive team culture Ensuring employees follow company best practices to deliver result. I have chosen to change my career direction currently studying certificate III in individual support (aging and disability) which will be completed December 2025 I will be starting my diploma of nursing in August 2025.
Overview
14
14
years of professional experience
Work History
Cleaner
Notre Dame College
07.2024 - Current
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Streamlined daily tasks for increased efficiency by implementing a systematic approach to routine cleaning procedures.
Supplier Coordinator
Coles
05.2022 - 07.2024
- Focused on managing supplier relationships and improving supply chain efficiency for Coles' Wholesale Range team
- Cultivated strong customer relationships with Viva Energy's merchandise and supply chain teams, enhancing product onboarding processes
- Streamlined supplier onboarding via electronic integration, ensuring seamless transitions
- Investigated and resolved supplier invoice discrepancies ensuring suppliers were paid on time
- Maintaining clear communication with suppliers in timely manner
Expense Manager
Coles
06.2015 - 05.2022
- Oversaw expense management strategies and supplier negotiations to drive cost efficiency across the organization
- Led significant project transitioning from old supplier to new supplier
- Developed a comprehensive tool for consumables ordering, simplifying processes and tracking budgets effectively
- Implemented sustainability measures, reducing plastic usage in compliance with government regulations
Call Centre Manager (Procedural Support)
Coles
01.2011 - 06.2015
- Managed a high-performance customer service team, focusing on team culture, team development and continuous improvement
- Improved team culture through the establishment of team values and behaviors, enhancing overall performance
- Call centre was answering over 3 thousand internal customer inquires via email and phone
- Forecasting the right customer service team at right time to meet workload and call demands to meet service levels and customer satisfaction
- Conducted quarterly team member reviews, providing constructive feedback and coaching to optimize team output
- Maintaining IVR for great customer experience
- Report to the business on trends of calls and ways to improve processes to maximise efficiencies
Education
Master of Arts - Certificate III in Individual Support
Partners in Training
Shepparton 12-2025
Diploma - Business Management
RMIT University
03.2010
Skills
- Supplier Coordination
- Expense Management
- Process Improvement
- Team Leadership
- Project Management
- Developing and coaching team
- Effective Communication
- Courageous Conversations
- Stakeholder Engagement
- SAP
- Skills in Microsoft office applications
- Work Force Management
- CRM and IVR applications
- Team collaboration
Hobbies and Interests
- Gardening
- Go Karting
Timeline
Cleaner
Notre Dame College
07.2024 - Current
Supplier Coordinator
Coles
05.2022 - 07.2024
Expense Manager
Coles
06.2015 - 05.2022
Call Centre Manager (Procedural Support)
Coles
01.2011 - 06.2015
Master of Arts - Certificate III in Individual Support
Partners in Training
Diploma - Business Management
RMIT University
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