Lee Carlton
Summary
Experienced retail management professional with a successful history of leading store operations and driving sales growth. Demonstrated expertise in inventory management, customer service, and staff training. Strong problem-solving and communication skills to effectively address challenges and collaborate with team members for achieving results. Self-motivated, confident, and approachable, contributing as an enthusiastic and reliable team member or leader. Committed to creating a positive shopping experience for customers while optimizing store performance.
Overview
30
30
years of professional experience
Work History
Store Manager
Pillow Talk
12.2017 - Current
- Responsible for the overall running and commercial performance of a Pillow Talk retail outlet
- My main areas of work involve reaching budgets and increasing profits, serving and dealing with customer service issues such as queries and complaints, plus the health and safety and security issues
- Other duties include managing a team of 10 employees ensuring their service standards are to company benchmark, including rostering staff, recruiting, supervising staff and organizing training
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- As the store manager lead by example in all areas including customer service, stock deliveries, cleaning and grooming standards
- Actively oversee and participate in stock control, merchandising, catalogue preparation, stock taking and ordering
- As the Store Manager I am the leading Brand Ambassador for the store and the company
Assistant Store Manager
The Body Shop
01.2015 - 12.2017
- Assist with managing the team and the store to create an effective skilled team to achieve company and personal goals
- Assist in the provision of the service environment to ensure sales success against store budgets
- Understand and follow company policies and procedures to ensure effective operations including financial processes and company visual merchandising are to standard
- Communicate openly and honestly with staff and customers at all times, using the most appropriate form of communication for every situation
- Always operate in a positive manner and enact the company Code of Conduct through care, honesty and respect whilst managing my team and my own career aspirations
Cluster Store Manager
Scents Perfumery
09.2008 - 08.2015
- Work collaboratively with the general manager to achieve store results
- Managing the performance of the stores through learning and development
- Rostering to maximize store probability
- Coach and develop team member's performance via feedback
- Delegate clearly with effective follow up and inspire the team to succeed with company goals
- Improved customer satisfaction levels by emphasizing on exceptional service and staff training.
- Conducted regular competitor analysis to identify opportunities for differentiation within the market landscape.
Merchandising Manager
Finishing Touch
01.2000 - 09.2008
- Company Overview: Own Business
- Visual merchandising updated weekly showcasing new items and products are to planograms
- Liaising with company on stock levels and performance of best sellers
- Ensure store layouts provide adequate traffic flow for customers
- Review floor planograms to ensure layouts reflect seasonal trends and opportunities
- Own Business
- Implemented innovative visual displays that captured attention and boosted sales significantly.
- Managed inventory levels effectively to minimize stock shortages and overstocks.
Duty Free Sales Fragrance
Cunard
01.1995 - 09.2000
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Skills
- Visual Merchandising Expertise
- Stock Management
- Inventory and Sales Tracking
- Fostering Professional Connections
- Staff Development
- Motivational Support
- Customer-Focused Sales And Service
- Customer Engagement
- Team leadership and coaching
Skills And Responsibilities
- Visual merchandising
- Ordering & processing stock
- Monitoring stock & sales ensuring information has been documented correctly
- Developing relationships proactively
- Ensuring all staff members are trained to the correct standards and provide motivational encouragement
- Delivering sales & services exceeding that of company and customer expectations
Professional Attributes
- Retail Sales & Service experience
- Excellent Communication skills
- Strong organizational & prioritization skills
- Self-motivated
- Confident, enthusiastic approachable team member / leader
Timeline
Store Manager
Pillow Talk
12.2017 - Current
Assistant Store Manager
The Body Shop
01.2015 - 12.2017
Cluster Store Manager
Scents Perfumery
09.2008 - 08.2015
Merchandising Manager
Finishing Touch
01.2000 - 09.2008
Duty Free Sales Fragrance
Cunard
01.1995 - 09.2000
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