Lee Carlton
Summary
Experienced retail management professional with a successful history of leading store operations and driving sales growth. Demonstrated expertise in inventory management, customer service, and staff training. Strong problem-solving and communication skills to effectively address challenges and collaborate with team members for achieving results. Self-motivated, confident, and approachable, contributing as an enthusiastic and reliable team member or leader. Committed to creating a positive shopping experience for customers while optimizing store performance.
Overview
30
30
years of professional experience
Work History
Store Manager
Pillow Talk
Brisbane Airport, Australia
12.2017 - Current
- Responsible for the overall running and commercial performance of a Pillow Talk retail outlet
- My main areas of work involve reaching budgets and increasing profits, serving and dealing with customer service issues such as queries and complaints, plus the health and safety and security issues
- Other duties include managing a team of 10 employees ensuring their service standards are to company benchmark, including rostering staff, recruiting, supervising staff and organizing training
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- As the store manager lead by example in all areas including customer service, stock deliveries, cleaning and grooming standards
- Actively oversee and participate in stock control, merchandising, catalogue preparation, stock taking and ordering
- As the Store Manager I am the leading Brand Ambassador for the store and the company
Assistant Store Manager
The Body Shop
Chermside, Australia
01.2015 - 12.2017
- Assist with managing the team and the store to create an effective skilled team to achieve company and personal goals
- Assist in the provision of the service environment to ensure sales success against store budgets
- Understand and follow company policies and procedures to ensure effective operations including financial processes and company visual merchandising are to standard
- Communicate openly and honestly with staff and customers at all times, using the most appropriate form of communication for every situation
- Always operate in a positive manner and enact the company Code of Conduct through care, honesty and respect whilst managing my team and my own career aspirations
Cluster Store Manager
Scents Perfumery
Morley Galleria, Australia
09.2008 - 08.2015
- Work collaboratively with the general manager to achieve store results
- Managing the performance of the stores through learning and development
- Rostering to maximize store probability
- Coach and develop team member's performance via feedback
- Delegate clearly with effective follow up and inspire the team to succeed with company goals
- Improved customer satisfaction levels by emphasizing on exceptional service and staff training.
- Conducted regular competitor analysis to identify opportunities for differentiation within the market landscape.
Merchandising Manager
Finishing Touch
Sydney, Australia
01.2000 - 09.2008
- Company Overview: Own Business
- Visual merchandising updated weekly showcasing new items and products are to planograms
- Liaising with company on stock levels and performance of best sellers
- Ensure store layouts provide adequate traffic flow for customers
- Review floor planograms to ensure layouts reflect seasonal trends and opportunities
- Own Business
- Implemented innovative visual displays that captured attention and boosted sales significantly.
- Managed inventory levels effectively to minimize stock shortages and overstocks.
Duty Free Sales Fragrance
Cunard
London, UK
01.1995 - 09.2000
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Skills
- Visual Merchandising Expertise
- Stock Management
- Inventory and Sales Tracking
- Fostering Professional Connections
- Staff Development
- Motivational Support
- Customer-Focused Sales And Service
- Customer Engagement
- Team leadership and coaching
Skills And Responsibilities
- Visual merchandising
- Ordering & processing stock
- Monitoring stock & sales ensuring information has been documented correctly
- Developing relationships proactively
- Ensuring all staff members are trained to the correct standards and provide motivational encouragement
- Delivering sales & services exceeding that of company and customer expectations
Professional Attributes
- Retail Sales & Service experience
- Excellent Communication skills
- Strong organizational & prioritization skills
- Self-motivated
- Confident, enthusiastic approachable team member / leader
Timeline
Store Manager
Pillow Talk
12.2017 - Current
Assistant Store Manager
The Body Shop
01.2015 - 12.2017
Cluster Store Manager
Scents Perfumery
09.2008 - 08.2015
Merchandising Manager
Finishing Touch
01.2000 - 09.2008
Duty Free Sales Fragrance
Cunard
01.1995 - 09.2000