Experienced customer service professional with a background in retail sales, office administration, and small business management. Skilled NDIS and Aged Care support worker working towards Certificate III Individual Support through Tafe online. Recognized for reliability and dependability, with experience as a dedicated carer for a family member and active volunteer and committee member at a local women's refuge in Cessnock. Proven track record of coordinating successful donation collections for flood victims in NSW and QLD.
Work History
Social & Community Support Worker
7 Years 7 Months
LEE DODD - Social & Community Support | 03.2019 - Current
Provide Social & Community Support to NDIS participant.
Social Support :
- encouragement with self esteem & confidence to achieve personal goals including:
- improving personal health, weight loss & clothes shopping.
Assistance with lawn mowing & gardening (limited).
Assistance with general home maintenance & minor repairs (limited).
Support Worker
4 Years
Living Made Easy | 04.2019 - 04.2023
Attend services to NDIS and Aged Care Service users-
Community access - planning & assistance with grocery shopping, medical & other personal appointments, etc.
Social support - encouragement & companionship.
Domestic assistance - assist with meal planning & preparation, home cleaning & organisation, gardening & limited general maintenance tasks.
Transport - provided for specialist medical appointments, etc.
Manager & Sales Assistant
10 Years
MyHouse | 02.2009 - 02.2019
Sales and Store Merchandising budgets rosters Performance reviews & kpis Team leader Promoted from Casual Sales Assistant to Cessnock store Manager December 2011 Achieving Monthly Budgets
Achieving yearly budget 2018
Spare Parts Interpreter & Deliveries
7 Years 4 Months
Cessnock Toyota | 01.2001 - 05.2008
Delivering Spare Parts Spare Parts Interpreter for Service and New Vehicle Sales Departments Warehousing and Stock control
Commercial Cleaner
3 Years 1 Month
Spotless services | 12.1997 - 01.2001
Cleaning of government buildings and Banks. Confidentiality and discretion Time management
Office Administrator
7 Years 7 Months
Peter Mann Automotive | 12.1989 - 07.1997
Account keeping, creditors and debtors management Spare Parts Interpreter General Office Management
Education
Certificate III - Individual Support
TAFE Digital | 06.2026
Certificate IV - Small Business Management
Real E-Training | 01.2012
Certificate II - Office Skills
TAFE NSW Hunter Institute | 01.1990
On the job trainee ship completed - office skills, clerical
Nominated as apprentice trainee of the year 1990
Secondary School Certificate
Mount View High School | 01.1989
Skills
Team Player
Reliable
Sales Budgeting & KPI's
Merchandising
Pushing the Boundaries
Stock Control
Customer Service Skills
Time management
Supportive
Carer
Office skills
Communication
Rostering
Team leader
Manager
Respectable
Social Support
Individual Support
Managing Challenging Behaviours
Home Support
NDIS Worker Screening Check
Community Care
First Aid Certificate
Workplace Health and Safety
Emotional Intelligence
Cultural Sensitivity
Integrity
Computer Literacy
Certification
NSW Drivers Licence Issued by NSW Roads And Maritime Services Valid until 2026-01-25
Australian Manual Drivers Licence Valid until 2026-01-25
National Employment Police Check Issued by Checked Australia Nov 2022 - Current
NDIS Worker Screening Check Issued by Service NSW Jan 2023 - 2026-03