Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lee Franks

Redhead,NSW

Summary

Hardworking employee enthusiastic about learning the customer service field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

27
27
years of professional experience

Work History

Delivery Driver

Gotit Express.
10.2021 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
  • Operated light trucks to deliver loads as far as 600km from home location.

Delivery driver

Grab n go express couriers
06.2021 - Current

05.2016 - 06.2021
  • Carer for a disabled person

Mechanic/ Farmworker

R.W.Halder Brigadoon Cotton
12.2012 - 05.2016

Plant Mechanic

Featherwatch pty ltd.
05.2004 - 04.2012

Plant Mechanic

Gough & Gilmour Caterpillar Dealer
02.1997 - 10.2003

Education

Completed Cert. 3 Mechanical engineering -

Tighes Hill TAFE
01.2019

Completed Trade certificate in Plant Mechanics -

Kurri TAFE
01.1999

Completed Year 11 -

Warners Bay High
01.1994

Skills

  • Plant Mechanic - used to heavy work using forklifts and cranes
  • Excellent communication skills
  • Excellent customer service
  • Fully computer literate
  • Problem solver
  • Super fast learner
  • Good team player
  • Positive Attitude
  • Customer Service
  • Valid Driver's License
  • Teamwork and Collaboration
  • Dependable and reliable
  • Clean Driving Record
  • GPS and route planning

References

  • Kaz Bevitt, Grab n go Newcastle, 0434109306
  • Ken Westbrook, Featherwatch, 0455813181
  • Belinda Sullivan, caree, 0426530740

Timeline

Delivery Driver

Gotit Express.
10.2021 - Current

Delivery driver

Grab n go express couriers
06.2021 - Current

05.2016 - 06.2021

Mechanic/ Farmworker

R.W.Halder Brigadoon Cotton
12.2012 - 05.2016

Plant Mechanic

Featherwatch pty ltd.
05.2004 - 04.2012

Plant Mechanic

Gough & Gilmour Caterpillar Dealer
02.1997 - 10.2003

Completed Cert. 3 Mechanical engineering -

Tighes Hill TAFE

Completed Trade certificate in Plant Mechanics -

Kurri TAFE

Completed Year 11 -

Warners Bay High

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Lee Franks