Lee Gray

• Program management – Effectively manage the day to day operations of the Supported Independent Living houses and staff of over 20 DSWs to provide goal focussed active support to participants.
• Supporting clients with complex disability, medical and social needs.
• Participated in continuous improvement. Utilized coaching and supervision to develop staff skills and improve service delivery.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Safeguarding – Fostering a work environment that puts the rights and safety of the people we support at the centre of our work and coaching staff to follow processes for reporting expectations.
• Developed and maintained courteous and effective working relationships.
• Identified issues, analyzed information and provided solutions to problems.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Stepped up as Acting Regional Operations Manager during annual leave period of previous employee.

• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Accomplished multiple tasks within established timeframes.
• Onboarded new employees with training and new hire documentation.
• Identified issues, analyzed information and provided solutions to problems.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
• Participated in team-building activities to enhance working relationships.
• Used coordination and planning skills to achieve results according to schedule.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

References provided upon request.