Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Volunteer Experience
Timeline
Generic

Lee HARVEY-WALKER

Chillingham,Australia

Summary

Dedicated and enthusiastic Vet Nurse transitioning from the Creative Arts, having recently qualified after two years of study, along with over 480 hours of practical experience in a veterinary clinic. I am passionate about delivering exceptional animal care and patient support while promoting animal health, welfare and educating clients. I have strong transferable skills in teamwork, communication, problem-solving, adaptability, and attention to detail. I am eager to learn and grow in my new career, with a particular interest in surgery, emergency care, diagnostic imaging, and clinical pathology. I aim to contribute to a progressive practice that values compassion, continuous learning, and professional development. I am excited to embark on this new journey and make a positive impact in the veterinary industry.

Overview

18
18
years of professional experience

Work History

Assistant Precinct Manager | Events Manager

M|Arts Precinct - Creative Hub
Murwillumbah
04.2022 - 04.2024
  • Management of all external precinct office enquiries and administration duties, including phone calls, emails, directory, with ordering and inventory control of stock for events and office equipment
  • Coordination and implementation of WHS procedures and processes for the M|Arts brand, whilst ensuring measures and protocol are facilitated at employee mandatory training sessions
  • Oversight of all daily operations and planning aspects inclusive of artist/tenant management, art projects, events, and vision for efficient operations of the Arts|Precinct - Creative Hub
  • Management of tenant enquiries, including daily enquiries, dispute resolutions
  • Overseeing general day-to-day housekeeping has been undertaken in accordance with Work Health and Safety (WHS) policies and hygiene procedures
  • Project management with liaison with builders, with regards to input on design and fabrication of new tenancies, fabrication and ideation
  • Data entry/spreadsheets used for the monitoring of budgets for financial accounting and management accounting reporting
  • Tenant management, including procurement of new tenants/artists (property management)

Marketing Coordinator

M|Arts Precinct - Creative Hub
Murwillumbah
11.2023 - 04.2024
  • Develop and manage event budgets in line with the wider precinct goals, ensuring cost-effective and profitable execution
  • Collaborate with the marketing manager to develop and implement comprehensive marketing strategies and campaigns that align with organisational goals
  • Manage social media strategies, schedule, and promotions for the precinct in line with the overall marketing strategy
  • Oversee marketing materials, including brochures, banners, social media content, and advertisements in collaboration with partners and Precinct Manager
  • Utilize various marketing channels, such as social media, email marketing, SEO, and paid advertising, to promote events and the precinct
  • Identify and secure sponsorship opportunities for events and marketing initiatives
  • Establish and maintain partnerships with other organisations or influencers to expand the reach of marketing efforts
  • Grow, maintain and update customer databases for targeted marketing efforts
  • Look to ways in which to ensure that the precinct meets its goals and objectives and that it contributes to the cultural and economic vitality of the region
  • Ensure that all marketing and event activities comply with relevant laws and regulations, including privacy and advertising standards
  • Stay up to date with industry trends, emerging technologies, and best practices in marketing and event management
  • Gather feedback from attendees, customers, and team members to continually improve events and marketing strategies
  • Maintain a proactive, organized, and positive work ethic to ensure positive tenant and partner relationships
  • Conceptualise, plan, and execute a yearly event calendar with a wide range of events, such as exhibitions, music events, creative workshops and Art After Dark - M|Arts Precinct's signature open evening
  • Coordinate logistics, catering, audio-visual, equipment, and vendor management autonomously and proactively
  • Actively assist with and seek out grant applications applicable to programming and events
  • Worked with creative teams to deliver productive marketing campaigns.
  • Wrote, proofed and edited content in accordance with established brand guidelines.
  • Developed internal and external marketing communication and collateral pieces to support localized initiatives.
  • Collaborated with marketing manager to plan out campaign strategies, time tables and guidelines.
  • Provided input into the development of brand guidelines for consistency across channels.

Project Support Officer - Gallery Downtown

M|Arts Precinct - Creative Hub
Murwillumbah
01.2020 - 04.2022
  • Event management for exhibition openings where I prepared the publication for the design for media and advertising prior to and during an exhibition, which included social media promotion in the lead-up, during, post and reporting of each event
  • Correct handling and storage of artwork delivery that included preparing the exhibition and artwork loan agreements
  • Arranging for packaging and posting of artworks after exhibition or sale
  • Filing and administration with design and preparation of vinyl, room sheets, labels, and didactics, using various programs such as Adobe and Microsoft Office suites
  • Install and demount exhibitions, including assistance with curation and coordination of exhibitions
  • Maintaining artwork sales records and capturing data in spreadsheets for financial accounting
  • Co-ordinated the visual arts and crafts programs facilitated by liaison with exhibiting artists
  • Opening of events/exhibitions and various presentation and public speaking roles
  • Assisting with the delivery of Gallery Downtown exhibitions and public programs

Gallery Assistant | Events Manager

M|Arts Precinct - Creative Hub
Murwillumbah
05.2019 - 01.2020
  • Designing and preparing vinyl, room sheets, labels, and didactics, using various programs such as Adobe, Microsoft Office, Indesign, Illustrator, Publisher, and Lightroom software applications
  • Prepared publication and design of media and advertising prior to and during the exhibition, which included social media promotion in the lead-up, during, post and reporting of each event
  • Making Artwork Sales using POS systems, keeping sales records and arranging for safe packaging and posting artwork purchases
  • Management and delivery of events undertaken at M|Arts precinct, which included the installation and demount of exhibitions
  • Correct handling and storage of artwork upon delivery by preparing exhibition and artwork loan agreements
  • Event management for exhibition openings that included liaising with and coordinating the exhibiting artists
  • Assisted with curation and coordinating exhibitions, having co-ordinated visual arts and crafts programs

Senior Pharmacy Assistant

Chempro Pharmacy
Oxenford, Australia
04.2014 - 10.2015
  • Company Overview: Chempro is a national community pharmacy chain, formerly known as Amcal
  • Greeting customers upon entry to the store and assisting with product locations, in-store services and any queries, including specific medication queries, drug interactions and side effects
  • Answering incoming phone calls and addressing queries or engaging assistance from the Pharmacist when required
  • Receiving customer prescriptions for filling, including ensuring all pertinent information is provided or held on file
  • Stock replenishment in adherence to first-in-first-out protocols and ensuring appropriate expiry and best-before-date monitoring
  • Maintaining a clean and presentable store and work area, including contributing to cleaning the shelving, floors and counter
  • Special order management and liaising with other stores to arrange stock transfers to meet customer requests
  • Processing customer purchases through the POS system, including taking cash or EFTPOS payments
  • Implementation of specific promotional displays, special ticketing and other promotions
  • Appropriate drug storage with consideration for refrigeration requirements and security
  • Monitoring stock levels and notifying pharmacists when inventory levels are low
  • Assisting with medication dispensing and drug calculations
  • Appropriate management of prescription documentation, including compiling, filing and other prescription record maintenance
  • Providing supporting information to contribute to the planning and delivery of advertising campaigns and catalogues
  • Composing professional communications, including letters from the pharmacist
  • Chempro is a national community pharmacy chain, formerly known as Amcal

Front of House Manager

Seahorse Inn Boutique Hotel
01.2010 - 03.2012
  • Provided comprehensive customer service, including taking and confirming reservations, checking guests in and out and booking the local tour and attraction tickets at the request of guests
  • Maintained a high standard of cleanliness throughout the hotel, including within rooms, in common areas and on the grounds
  • Performed administrative tasks, including sorting incoming mail, filing paperwork and customer records management
  • Communicated room cleaning and restocking requirements to the housekeeping team
  • Assisted with the setup and preparation for food service periods such as breakfast
  • Account management, including balancing customer accounts and bookkeeping
  • Function, convention and conference planning in consultation with clients

Customer Service Representative | Sales Executive

Black Ice Sunglasses
01.2006 - 12.2009
  • Processed customer orders, including obtaining all pertinent details, preparation of invoices, shipping documents and contracts and processing payments
  • Liaised with customers to advise of any issues or delays with their orders, and to confirm receipt and satisfaction with fulfilled orders
  • Created and maintained a running record of inventory, price list, shortages, shipments, expenditure and goods used or issued
  • Maintained appropriate customer records, including noting enquiries, comments, the assistance provided and any escalations
  • Followed up on missing shipments and ensured insurance claims were valid before processing
  • Assisted customers to identify appropriate products in line with their needs and preferences
  • Managed complaints with a resolution-based approach
  • Actively contributed to sales and trade meetings

Education

Certificate IV - Veterinary Nursing (ACM40418)

TAFE NSW
01.2024

Certificate II - Animal Studies

TAFE NSW
01.2023

Certificate III - Community Pharmacy

Pharmacy Guild
01.2013

Certificate IV - Tourism Operations

TAFE NSW
01.2008

Certificate II - Hospitality

TAFE NSW
01.2001

Skills

  • Effective communication skills
  • Adaptable communication skills
  • Ability to work under pressure
  • Technologically proficient
  • Knowledge of Microsoft Office suite
  • Knowledge of POS applications
  • Customer-centric approach
  • Time management skills
  • Ability to plan and prioritise
  • Merchandising
  • Stock monitoring
  • Inventory management
  • Self-motivated
  • Flexible
  • Enthusiastic
  • Eager to learn new skills
  • Project planning
  • Cross-functional teamwork
  • Goal setting
  • Time management
  • Relationship building
  • Verbal and written communication
  • Clear communication
  • Project management
  • Business development
  • Decision-making

Hobbies and Interests

  • Passionate about animal welfare, wildlife conservation, and caring for animals.
  • Enjoy outdoor adventures, hiking, and discovering new places.
  • Hobbies include leathercraft, art and photography.
  • Love to spend time with friends, family, and my rescue kitty.

References

Gemma Holland, Cert IV VN TAFE NSW teacher, gemma.holland3@tafensw.edu.au

Volunteer Experience

  • Vet Love, Casuarina, NSW, Veterinary Nursing Placement, 03/01/24, 12/31/24
  • Tweed Regional Gallery and Margaret Olley Art Centre, Customer Service Assistant, 03/01/18, 05/31/19, Assist visitors throughout the gallery., Greet visitors and provide directions., Assist with the running of gallery events.

Timeline

Marketing Coordinator

M|Arts Precinct - Creative Hub
11.2023 - 04.2024

Assistant Precinct Manager | Events Manager

M|Arts Precinct - Creative Hub
04.2022 - 04.2024

Project Support Officer - Gallery Downtown

M|Arts Precinct - Creative Hub
01.2020 - 04.2022

Gallery Assistant | Events Manager

M|Arts Precinct - Creative Hub
05.2019 - 01.2020

Senior Pharmacy Assistant

Chempro Pharmacy
04.2014 - 10.2015

Front of House Manager

Seahorse Inn Boutique Hotel
01.2010 - 03.2012

Customer Service Representative | Sales Executive

Black Ice Sunglasses
01.2006 - 12.2009

Certificate IV - Veterinary Nursing (ACM40418)

TAFE NSW

Certificate II - Animal Studies

TAFE NSW

Certificate III - Community Pharmacy

Pharmacy Guild

Certificate IV - Tourism Operations

TAFE NSW

Certificate II - Hospitality

TAFE NSW

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Lee HARVEY-WALKER