Lee Hayes
Buronga,Australia
Summary
*Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 12 years of extensive leadership experience in sales. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
*Persistent Team leader experienced in supervising, training and motivating all types of team members. Skillful in redesigning processes for efficiency gains, analyzing sales trends and service reports and mentoring and guiding employees in performing assigned duties. Results-oriented professional committed to exceptional, responsive service in all interactions with customers and employees.
*Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues.
Overview
15
15
years of professional experience
Work History
Aquaculture Volunteer
North West Aquaculture
06.2022 - Current
- Assisted in Fish Relocation between farms and broodstock dams
- Assisted in Harvesting of eggs from nesting boxes
- Assisted in Fish releases into multiple Victorian waterways
- Interviewed and recorded video footage for Youtube channel.
Team Leader & Share Holder
Bevmarks Mildura
09.2017 - Current
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Delivered regular team meetings for aligned work towards common goals.
- Aligned team goals and objectives with organizational strategy, aiding business growth.
- Established and maintained performance, quality and service standards for professional customer care.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Developed performance measurement strategies, identifying areas for improvement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Cafe Manager
Matthews And Associates Mildura
04.2016 - 09.2017
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
- Developed and implemented strategies to promote cafe products and increase sales.
- Motivated staff to perform at peak efficiency and quality.
Retail Store Manager
Kulkyn Kampers
03.2015 - 04.2016
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Completed point of sale opening and closing procedures.
- Developed and implemented successful staff incentive programs to motivate employees.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Regional Branch Manager
Coffex Coffee
01.2009 - 02.2015
- Consulted customers to boost product sales and services.
- Generated financial and operational reports to assist management with business strategy.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Accomplished multiple tasks within established timeframes.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Sales Coaching Program
Neural Networks
Moorabbin, VIC05.2023
Sales Manager Training
Neural Networks
Moorabbin, VIC2022
Dale Carnegie Program
The Dale Carnegie Course
Hallam, VIC2022
Sales Development Program
Neural Networks
Moorabbin, VIC2021
Selling Retail By John F Lawhon
Bevmarks Sales Training Program
Hallam, VIC2019
Skills
- Identifying Opportunities
- Staff Training
- Marketing and Advertising
- Training Initiatives
- Sales and Marketing
- Team Leadership
- Time Management
Interests
*Outdoors, Fishing and camping
*Spending time with my family
*Aquaculture
Timeline
Aquaculture Volunteer
North West Aquaculture
06.2022 - Current
Team Leader & Share Holder
Bevmarks Mildura
09.2017 - Current
Cafe Manager
Matthews And Associates Mildura
04.2016 - 09.2017
Retail Store Manager
Kulkyn Kampers
03.2015 - 04.2016
Regional Branch Manager
Coffex Coffee
01.2009 - 02.2015
Sales Coaching Program
Neural Networks
Sales Manager Training
Neural Networks
Dale Carnegie Program
The Dale Carnegie Course
Sales Development Program
Neural Networks
Selling Retail By John F Lawhon
Bevmarks Sales Training Program
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