Lee Herne

• Led cross-departmental teams to enhance operational efficiency and customer satisfaction.
• Developed strategic plans to align business objectives with market trends and customer needs.
• Managed budgets and forecasts to ensure financial stability and resource allocation.
• Collaborated with sales teams to optimize inventory management and product availability.
• Analyzed market data to identify growth opportunities and competitive positioning strategies.
• Trained staff on best practices for customer engagement and service excellence.
• Established performance metrics to monitor team effectiveness and drive improvements.
• Facilitated regular meetings to encourage communication and address operational challenges.
• Established key performance indicators to measure progress towards organizational goals.
• Planned annual budgets for each department based on anticipated revenue streams and expenses.

· Ensure the documentation process for finance and leasing contracts are submitted with accuracy and within a timely matter, avoiding delays and maintaining a high level of efficiency within the role.

· If delays are evident from the finance/leasing house, follow up is imperative to ensure no delays in delivering the vehicle occur. Any delays encountered are to be relayed to respective managers & sales staff.

· Business Managers are required to be aware of Dealer Campaigns when released, the latest personalised rate change factors and changes within the insurance industry.

· Conduct initial contact with qualified prospects through various channels, such has phone calls, emails or arranging suitable times to meet in-person.

· Engage prospects in conversation to understand their desires, needs and purchasing motivations and offer all products available I.e. Finance, insurance, RSA, aftercare products.

· Explain to all prospects/customers their rights and obligations in relation to each of the products offered.

· Ensure all financing activities within both the lenders and suppliers are adhered to, with relevant rules, regulations and internal policies complied to and all compliance training is completed by due date

· Verify the accuracy of payment amounts, quotations, and payouts/cheque requisitions, ensuring all are administered in accordance with our policies and agreed process. Whilst also maintaining appropriate record of payments/receipts to assist the accounts department in filing and auditing purposes.

· Prepare monthly reports of finance and other income with reconciliations as required for passing on to the Financial

• Performing all aspects of selling cars e.g., following up on internet leads, assisting walk-in customers and preparing contracts/other necessary paperwork.
• Consistently exceeded dealership targets (1st in dealership), with one of the highest closing ratios from commencement and averaging over 20+ vehicles sold and delivered per month.
• Completing follow-ups with customers to encourage further business and generate leads.
• Maintaining a detailed knowledge base of all products, including their benefits and features to assist with product promotion and sales
• Assisting with showroom presentation and yard changes when required
• Accurately logging activities on the internal lead management system
• Demonstrate the capabilities and features of the vehicles to assist customers in making informed decisions