Lee Hollobone
Cheltenham
Summary
I'm a reliable and proactive person with experience in everything from hospitality and customer service to management and business operations. I'm confident in my problem-solving abilities and always eager to learn new things. Possessing a strong work ethic and commitment to continuous improvement, I seek a challenging role where I can leverage my diverse skillset and contribute to a positive and productive work environment. Beyond my professional roles, I've proactively developed extra skills in Xero, Shopify e-commerce, and some web design, demonstrating my eagerness to expand my skillset.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Delivery Specialist
Foxy Evergreen Flowers
11.2018 - Current
- Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanour.
- Directly interacted with customers to deliver flowers, packages, and ordered goods.
- Assisted in warehouse operations for streamlined loading and unloading processes, increasing productivity levels.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Loaded, unloaded, and moved flowers to and from storage and production areas.
Bartender
Party Boat Cruises
01.2020 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Duty Manager
The Local Hotel
05.2008 - 11.2018
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Education
High School Diploma -
Hailsham Community College
Hailsham, EnglandSkills
- Strong multitasking
- Strong Customer Service Skills
- Team player attitude
- Clear and effective communication
- Customer relations
- Time management
- Punctual and reliable
- Clean driving record
- Self Taught - Shopify Eccomerce
- Self Taught - Xero Book Keeping
- Self Taught - Web Design
Certification
- Responsible Service of Alcohol RSA License/Certificate – Victoria State Liquor Licensing Authorities.
- Victorian Drivers Licence
- Active National Police Check Certificate
Languages
English
Native or Bilingual
Timeline
Bartender
Party Boat Cruises
01.2020 - Current
Delivery Specialist
Foxy Evergreen Flowers
11.2018 - Current
Duty Manager
The Local Hotel
05.2008 - 11.2018
High School Diploma -
Hailsham Community College
- Responsible Service of Alcohol RSA License/Certificate – Victoria State Liquor Licensing Authorities.
- Victorian Drivers Licence
- Active National Police Check Certificate
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