Summary
Overview
Work History
Education
Skills
Timeline
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Lee Johnson

Minyip,VIC

Summary

Organized and dependable at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Duty Manager

Tigers Clubhouse
01.2013 - 01.2019
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
  • Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
  • Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
  • Actively participated in revenue management strategies making informed pricing decisions based on demand patterns.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanour by staying calm when addressing unhappy or angry customers.

Duty Manager

Hotel520
01.2012 - 01.2013
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
  • Supported marketing efforts through participation in promotional events or initiatives aimed at increasing brand awareness within the local community.
  • Improved staffing during busy periods by creating employee schedules and monitoring callouts.

Duty Manager

O'Sullivan's Irish Bar
01.2009 - 01.2012
  • Daily Operations
  • Daily cashing up and banking
  • Cellar control
  • Line cleaning
  • Weekly Promos
  • General management of venue and staff
  • Teamwork
  • Stock Control
  • Restaurant Functions
  • OH&S Standards.

Assistant Manager

Commercial Hotel ALH Group
01.2005 - 01.2008
  • Rostering of full-time and casual staff
  • Teamwork
  • Stock control
  • Cash counting
  • Banking
  • Gaming room supervision
  • Restaurant operation
  • Functions
  • Daily operations
  • Worked closely with manager.

Education

West Buckland School

Skills

  • I have many years of experience in hospitality I am articulate, converse easily with people with respect and consideration and use my initiative effectively

Timeline

Duty Manager

Tigers Clubhouse
01.2013 - 01.2019

Duty Manager

Hotel520
01.2012 - 01.2013

Duty Manager

O'Sullivan's Irish Bar
01.2009 - 01.2012

Assistant Manager

Commercial Hotel ALH Group
01.2005 - 01.2008

West Buckland School

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