LEE PHA
Cabramatta West,NSW
Summary
Self-motivated Peer Mentor delivering program initiatives focused on increasing visibility and community involvement. Committed to providing support for issues related to social and general well-being. Excellent communication and relationship-building skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, working effectively unsupervised and quickly mastering new skills. Reliable Team Member with solid background meeting and exceeding production demands. Efficiently carries out physically demanding work by keeping supplies organized, following orders and using industrial equipment to move loads.
Overview
1
1
year of professional experience
Work History
Team Member
BUNNINGS
SMITHFIELD
07.2023 - Current
- Provided customer service support to ensure satisfaction.
- Addressed customer needs, responding to specific requests.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Collaborated with team members to maximize productivity and efficiency.
- Trained new team members using approved training materials and information.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Received, processed, and stocked merchandise in accordance with store policies.
- Improved knowledge and productivity through continuous education and learning from senior team leaders.
- Adhered to safety guidelines while operating machinery or stocking shelves.
Youth Mentor
PRAIRIEWOOD HIGH SCHOOL
PRAIRIEWOOD
07.2023 - 12.2023
- Educated youth about topics such as drug prevention, conflict resolution, decision making skills.
- Actively listened to understand the needs of each individual participant.
- Created an environment that was safe and supportive for all participants in mentoring sessions.
- Facilitated group activities to help build social skills and increase self-esteem.
- Maintained records of progress on goals and objectives set by youth participants.
- Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization.
- Encouraged healthy communication between youths and their families or guardians.
- Participated in professional development workshops related to effective mentoring practices.
- Kept information confidential except in cases pertaining to abuse, neglect or threats.
- Assisted with the development of individualized plans for youth to achieve their goals.
Education
Diploma of Community Service - Family And Community Services
TAFE NSW
Wetherill Park, NSW02-2024
Certificate IV Youth Work - Family And Community Services
TAFE NSW
Wetherill Park, NSW12-2023
First Aid & CPR -
TAFE NSW
Wetherill Park, NSW06-2023
Skills
- Equipment Operation
- Workplace Safety
- Complaint resolution
- Customer Service
- Relationship Building
- Case Notes
- Continuous Development
- Safety understanding
- Educational Support
- Empathetic Approach
- Crisis Intervention Techniques
- Team Collaboration
Languages
khmer
Limited
References
References available upon request.
Timeline
Team Member
BUNNINGS
07.2023 - Current
Youth Mentor
PRAIRIEWOOD HIGH SCHOOL
07.2023 - 12.2023
Diploma of Community Service - Family And Community Services
TAFE NSW
Certificate IV Youth Work - Family And Community Services
TAFE NSW
First Aid & CPR -
TAFE NSW
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