Lee Rabahi
Melbourne,VIC
Summary
Focused professional with 11 years of experience dealing at card tables for casinos and private events. Customer-oriented employee building rapport and facilitating positive experiences. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Helpful Customer Experience Agent passionate about delivering exceptional customer service to promote loyal business. Pleasant demeanor and excellent problem-solving skills. Dedicated to researching and identifying complete and lasting solutions to customer problems. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Customer Experience Specialist
TAL
Melbourne, VIC
07.2022 - Current
- Explained coverage options to potential policyholders, answering questions or concerns.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services and best practices.
- Communicated with clients to understand needs and identify best policies for each case.
Receptionist
Quest
Melbourne, VIC
07.2023 - 04.2024
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Monitored security cameras in the lobby area to ensure safety of employees and guests.
- Updated daily log book with information about visitors entering the premises.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
- Organized conference room reservations for meetings or events.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Processed payments from customers for room charges and incidentals.
- Assisted with room reservations, changes and cancellations.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
- Maintained daily records of room availability and rates.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Ensured that all guest requests were met promptly, courteously and efficiently.
- Maintained up-to-date knowledge of hotel products, services, pricing plans and policies.
- Verified accuracy of billing invoices prior to submitting them for payment processing.
- Managed cash drawer according to established accounting guidelines.
- Balanced end-of-shift reports on a daily basis to ensure accuracy of transactions.
- Handled all guest luggage as needed during check-in and check-out process.
- Performed administrative duties such as filing documents, preparing correspondence.
- Coordinated with housekeeping staff regarding occupancy status of rooms.
- Assisted in training new front desk clerks on proper procedures and protocols.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Arranged special accommodations for guests to enhance visitor experiences.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Input customer data into reservation systems and updated to reflect room changes.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Casino Croupier
Crown Casino
Melbourne, Vic
2011 - 07.2022
- Facilitated conflict management through engaging with uncivil and fraudulent casino visitors with utmost professionalism.
- Detailed rules, betting structure and variations of games, including Blackjack, Poker and Baccarat.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Performed functional game duties quickly by efficiently handling money and chips.
- Explained rules, took bets and delivered payouts to facilitate movement of games.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
- Calmed down angry guests or patrons using skills in active listening and positive engagement.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Education
Adv. Diploma - Information Technology
AIE
Melbourne Vic2009
High School Diploma -
Maranatha
Melbourne Vic12.2008
Skills
- Resolving Conflicts
- Logical Reasoning
- Payout Calculation
- Friendly Demeanor
- Payout Procedures
- Conflict Mediation
- Dealer Training
- Working Collaboratively
- Active Listening
- Critical Thinking
- Friendly, Positive Attitude
- Reliable and Trustworthy
- Conflict Resolution
- Work Ethic
- Customer Service
- Organizational Skills
- Relationship Building
Timeline
Receptionist
Quest
07.2023 - 04.2024
Customer Experience Specialist
TAL
07.2022 - Current
Casino Croupier
Crown Casino
2011 - 07.2022
Adv. Diploma - Information Technology
AIE
High School Diploma -
Maranatha
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