Lee Robinson
Chelsea,vic
Summary
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Motivated customer service specialist with over 10 years experience in a fast-paced, team-based environment. Excellent communicator with 5 years in a demanding call center environment as a Customer Service Representative. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Overview
13
13
years of professional experience
Work History
Customer Service Operator
Australian Taxation Office
World Trade Centre Melbourne
11.2000 - 06.2013
- Answered an average of 60 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Directed calls to appropriate individuals and departments.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Document all call information according to standard
operating procedures.
- Research required information using available resources.
- Route calls to appropriate resource
Customer Sales
Great Solar
Port Melbourne
06.2013 - 02.2014
- Helped drive sales goals and achieve monthly quotas.
- Routinely answered customer questions regarding merchandise and pricing.
- Dedicated to continuously improving sales abilities and product knowledge.
- Asked open-ended questions to assess customer needs.
- Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
- Assisted in creating pre-season marketing plans to support department and divisional strategies.
- Described product to customers and accurately explained details and care of merchandise.
Education
High School Diploma -
Marine High
1995
Skills
- Creative problem solver
- Exceptional communication skills
- Quick learner
- Training development aptitude
- Multi-line phone talent
- MS Windows proficient
- Trusted key holder
Timeline
Customer Sales
Great Solar
06.2013 - 02.2014
Customer Service Operator
Australian Taxation Office
11.2000 - 06.2013
High School Diploma -
Marine High
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