Lee Russo
Narellan,NSW
Summary
Motivated individual with experience in Pharmacy Sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Territory Sales Representative
Pharmabroker Sales
04.2006 - Current
- Maintained relationships with established accounts and prospected new retailers by calling on customers and engaging prospects in person.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Capitalised on customer up-sell opportunities resulting in sales growth
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Trained new employees on customer service, money handling and organizing strategies.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Merchandised attractive shelf, window displays and off location in-store displays with current offerings to drive store sales.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Informed customers of promotions to increase sales productivity and volume.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Built and cultivated long-term quality relationships with over 180 clients by addressing needs and providing superior customer service.
Pharmacy Technician
Blooms The Chemist
09.2005 - 04.2006
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Set up and modified patient profiles in FRED to include current information such as medications and insurance details.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Implemented vaccine awareness campaign that increased immunization-based revenue
- Stocked, labeled and inventoried medication to keep accurate records.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Filling prescription orders and counselling customers on medications, appropriate dosage and self-administration schedules, side effects, and possible interactions.
- Assisted pharmacist by filling prescriptions for 250+ customers daily and responding to patient questions regarding prescription and medication-specific issues.
- Processed incoming drug orders.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Processed prescriptions daily, achieving decreased customer wait times and maintaining excellent customer satisfaction.
Pharmacy Technician
Narellan Chemmart Pharmacy
12.1998 - 09.2005
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Stocked, labeled and inventoried medication to keep accurate records.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Supervised pharmacy technicians and coordinated day-to-day assignments.
- Entered and processed patients' prescriptions into internal system.
- Assisted pharmacist by filling prescriptions for 150+ customers daily and responding to patient questions regarding prescription and medication-specific issues.
Education
High School Diploma -
Elizabeth Macarthur High School
Narellan12.1998
Skills
- Self-motivated professional
- Leadership
- Computer proficiency
- Multitasking abilities
- Flexible & Adaptable
- Product and service sales
- Network Development
- Problem solving strength
- Product promotions
- Account development
Accomplishments
2023 - Ranked #1 Nationally Pharmabroker Sales Representative - Pre-sell in Cancer Council Sunscreen Range
2022 - Pharmabroker Sales 3P Division Representative of the Year
2022 - Ranked #1 Nationally LaCorium Dermal Therapy Distribution Sales Growth
Timeline
Territory Sales Representative
Pharmabroker Sales
04.2006 - Current
Pharmacy Technician
Blooms The Chemist
09.2005 - 04.2006
Pharmacy Technician
Narellan Chemmart Pharmacy
12.1998 - 09.2005
High School Diploma -
Elizabeth Macarthur High School
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