Leeander Glacken
Adelaide, Salisbury ,SA
Summary
Dynamic and results-oriented professional with extensive experience at Coles Supermarket, adept in meat slicing and fostering hospitality service excellence. Demonstrated ability to enhance workflow efficiency by 30% through effective multitasking and team collaboration. Skilled in maintaining high sanitation standards, ensuring customer satisfaction and safety. Excelled in inventory management and training new staff, contributing to a positive and productive work environment.
Overview
12
12
years of professional experience
Work History
Deli Clerk
Coles Supermarket
Munno Para, SA
10.2011 - 01.2021
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Monitored inventory levels to order new supplies and maintain consistent stock.
Cafe Worker
Michel's Patisserie
Salisbury, SA
04.2009 - 11.2010
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Produced food and drink products adhering to company quality and quantity standards.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
- Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
- Assisted in inventory management, tracking stock levels and reporting low supplies to the manager for timely reordering.
- Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
Education
Yr 11 -
Craigmore High School
Craigmore,Skills
- Cleanliness and sanitation
- Cleaning and sanitizing
- Meat slicing expertise
- Equipment safety
- Food preparations
- Hospitality service expertise
- Order taking accuracy
- Equipment use
- Proper food handling
- Pricing and shelf labeling
- Inventory checks
- Cooking
- Point of sale operation
- Upselling
- Equipment monitoring
- Allergen awareness
- Sanitation and safety standards
- Stocking of food cases
- Deli equipment operation
- Preparing food items
- Cleaning and organization
Timeline
Deli Clerk
Coles Supermarket
10.2011 - 01.2021
Cafe Worker
Michel's Patisserie
04.2009 - 11.2010
Yr 11 -
Craigmore High School