Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Leeann Spooner

Campbelltown,Australia

Summary

Professional with background in youth services, prepared to make significant impact. Demonstrates strong skills in program development, mentoring, and conflict resolution. Known for team collaboration, achieving results, and adaptability. Reliable and responsive to changing needs, with focus on creating positive outcomes for young individuals.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

30
30
years of professional experience
1
1
Certificate

Work History

Youth Officer

Reiby Juvenile Detention centre
08.2022 - 07.2024
  • Mentorship - Support and navigate with personal and social challenges. Mentored young individuals, fostering a sense of personal responsibility and accountability.
  • Crisis intervention - assessing the situation and providing immediate support and referral for young people experiencing difficulties or challenges. To design and customise intervention strategies tailored to the unique needs of individual.
  • Strong communication skills - Empathy, ability to connect with young people from diverse backgrounds and challenges.
  • Development - Facilitated workshops on topics such as goal setting, communication skills, and decision-making processes for personal development among youths. Help to developed life skills leadership and community involvement. Coordinated special events that promoted positive values, teamwork. Enhanced youth engagement by developing and executing interactive programs and activities.
  • Case management - Recording factual records and reports, whilst ensuring compliance with state regulations. Working with stakeholders and participate in meetings to discuss program objectives and strategies.
  • De-escalation- Negotiate and provide support in heightened emotional state. Determined needed and relevant interventions based on each client's cognitive abilities and current needs.

Assistant Manager

Wattle Grove Hotel
01.2016 - 05.2022
  • Oversee the Operational floor staff, supervisors, and reception and function staff, Coordinate and Supervise Function Teams.
  • Attend weekly meetings with management to review all jobs, address issues and make recommendations. Be fully conversant with all departments within the club.
  • Develop and maintain strong business relationships with contractors such as contract cleaners and outside food and beverage contractors e.g.
  • Actively interview new staff for the club in conjunction with the Human Resources team.
  • Maintain a strong floor presence always ensuring professionalism. Manage the operational aspects of the Club on a day-to-day basis. Ensure the Club service standards are always maintained at a high level.
  • Cash reconciliation of Daily Safe and various tills or floats.
  • RSA and RCG trained.
  • Introduction of new customer strategies e.g. weekly trivia, single player live music and social club raffles - increased customer patronage on Tuesdays/Thursdays, Increased turnover. Implement customer surveys increasing site and staff feedback.

Assistant Store Manager& Cafe Co Ordinator

McDonalds Woodbine
01.2010 - 01.2015
  • Lead crew of up to 15-20 each shift
  • Completing Cert 3 in Shift Management Excellence.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement. Drive and manage performance excellence and under performance following correct procedures.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Medical Receptionist

Campbelltown Primary Health
01.2004 - 01.2010
  • Working with 8-12 doctors daily for 2 years then progressing over to working with a variety of specialists and in the Skin Cancer Clinic 5 days per week. Processing an average of 500 patients per day in a fast-paced General Practice.
  • Working with a variety of Medical Specialists and within the Skin Cancer Clinic using Med Tech32 & billing DVA.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Banking, reconciliation of money.
  • Understanding and maintenance of patient privacy and confidentiality.
  • Checked patient insurance, demographic, and health history to keep information current.

Supervisor

Campbelltown RSL Club
01.1995 - 01.2004
  • Oversee the Operational floor staff and reception and function staff, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Develop and maintain strong business relationships with contractors such as contract cleaners and outside food and beverage contractors e.g
  • Actively interview new staff for the club in conjunction with the Human Resources team
  • Maintain a strong floor presence always ensuring professionalism, Coordinate and Supervise Function Teams.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Skills

  • Analytical skills
  • De escalation tactics
  • Youth programming
  • Data entry software
  • Problem-solving aptitude
  • Case file management
  • Adaptability
  • Time management abilities
  • Medical terminology
  • Youth advocacy
  • Multicultural sensitivity
  • Youth engagement

Certification

Cert 4 Youth Officer

Cert 4 Shift Management

First Aid and CPR

Food Safety & Hygiene

Traffic Control

White Card

Timeline

Youth Officer

Reiby Juvenile Detention centre
08.2022 - 07.2024

Assistant Manager

Wattle Grove Hotel
01.2016 - 05.2022

Assistant Store Manager& Cafe Co Ordinator

McDonalds Woodbine
01.2010 - 01.2015

Medical Receptionist

Campbelltown Primary Health
01.2004 - 01.2010

Supervisor

Campbelltown RSL Club
01.1995 - 01.2004

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Leeann Spooner