Leeanna Qiu
Maylands,WA
Summary
Driven by a results-oriented mindset, I applied my teamwork and communication skills at the workplace to boost operational efficiency and enhance customer satisfaction. My adeptness at multitasking and maintaining a positive attitude under pressure has consistently elevated service delivery and strengthened team dynamics, leading to a notable improvement in-store performance and customer relations.
Overview
3
3
years of professional experience
Work History
Front of House
Little Gan's
01.2022 - Current
- Collaborated with fellow front of house members to create a cohesive atmosphere that fostered teamwork and streamlined operations for improved efficiency and overall customer experience.
- Coordinated with front of house to manage special requests and dietary needs smoothly.
- Acted as a liaison between Front of House and Back of House departments, ensuring clear communication for seamless service delivery.
- Trained new employees on front of house policies, procedures, and best practices to ensure consistent service quality.
Tearista /Store Manager
Boba Bear
02.2022 - 06.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximised sales by creating innovative visual merchandising displays and store layouts.
Barista
L'Americano
11.2021 - 11.2022
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Education
Bachlor of Laws - Law
Curtin University
Bentley, WA12.2025
High School Diploma -
Churchlands Senior High School
Churchlands, WA11.2021
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Multitasking Abilities
- Active Listening
- Microsoft Apps
- Excellent Communication
- Money handling abilities
- Client Relations
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Japanese
Professional Working
Korean
Limited Working
Timeline
Tearista /Store Manager
Boba Bear
02.2022 - 06.2024
Front of House
Little Gan's
01.2022 - Current
Barista
L'Americano
11.2021 - 11.2022
Bachlor of Laws - Law
Curtin University
High School Diploma -
Churchlands Senior High School
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