Summary
Overview
Work History
Education
Skills
Support/Voluntary Work
Timeline
Generic

Leeanne Clarry

Burpengary East,Queensland

Summary

I have had many years of life skills experience. I am a team player, problem solver, dedicated, honest, reliable and strong work ethics. I have effective communication skills, am able to accurately able to gauge clients requirements. I am confident, willing to learn new skills and have a positive attitude.

I am a dedicated energetic person, who enjoys exceeding expectations, with a great sense of humour which is appropriate in the workplace.

Overview

14
14
years of professional experience

Work History

Disability Support Worler

Can Do Carers
12.2021 - 06.2024
  • Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Implemented behaviour management techniques when required for the safety of both clients and staff members involved.
  • Checked medication schedules and patient needs to enforce medication administration standards team-wide.
  • Entertained, conversed, and read aloud to keep patients mentally alert.
  • Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
  • Assisted patients in accessing housing, financial assistance and other community resources.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Drove clients safely to social activities and appointments.
  • Participated in ongoing professional development opportunities to stay current on best practices within the disability support field.
  • Improved client independence by developing personalized support plans tailored to individual needs and goals.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.

Independent Driver

Uber
10.2014 - 01.2018
  • Contributed to business growth by identifying new market opportunities based on emerging trends within the transportation industry.
  • Developed expertise in navigating challenging road conditions due to weather or construction-related disruptions.
  • Navigated various routes efficiently using GPS technology and local knowledge.
  • Enhanced customer satisfaction by providing timely and efficient transportation services.
  • Achieved high levels of safety by strictly adhering to traffic rules and regulations.
  • Ensured smooth communication with dispatchers, regularly updating them on job status and location information.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.
  • Promoted a positive image for the company with professional demeanor and courteous interactions with clients.
  • Collaborated with team members to optimize routes, reduce travel times, and maximize overall efficiency in operations.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Maintained excellent vehicle condition through regular inspections and preventive maintenance.
  • Assisted passengers with luggage handling as needed, ensuring a seamless experience from start to finish.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proved successful working within tight deadlines and a fast-paced environment.

Guest Services Agent

Virgin Australia
Proserpine, Queensland
12.2012 - 09.2014
  • Streamlined check-in processes for increased efficiency and reduced wait times.
  • Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
  • Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
  • Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
  • Handled cash transactions accurately, balancing daily reports at the end of each shift.
  • Developed strong relationships with repeat customers, fostering loyalty and return visits.
  • Managed group bookings to ensure seamless organization of events and accommodations.
  • Participated in ongoing training programs to stay current on industry trends and best practices in hospitality services.
  • Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.

Medical Receptionist

Medicross Rothwell
Rothwell, Queensland
02.2010 - 01.2011
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.

Education

High School Diploma -

Hastings Girls High School
New Zealand
12.1986

Skills

  • Coaching and Development
  • Personal Growth Support
  • Meal Planning
  • Safety Management
  • Infection Control
  • Paperwork Organization
  • Client Needs Assessment
  • Negotiation and Persuasion
  • Visiting patient homes
  • Flexible Schedule
  • Team Leadership
  • Word Processing
  • Lifestyle Support
  • Heartsaver First Aid (First Aid)
  • Patient support
  • Heartsaver CPR AED (CPR AED)
  • Life Skills Training
  • Fluent in English
  • Appointment management
  • Daily living assistance
  • Transfer Techniques
  • Emotional Support
  • Risk Assessments
  • Daily Living Requirements
  • Behavior Support Plans
  • Goal Setting
  • Self-Care Promotion
  • Hearing Impairment Support
  • Documentation And Reporting
  • Problem-Solving
  • Progress Documentation
  • Medical Records
  • Computer Skills
  • Networking with staff
  • Housekeeping skills
  • Personal Care
  • Independent Living Support
  • Grooming support
  • Visual impairment support
  • Community Integration
  • Client Confidentiality
  • Social Skills Development
  • Household chores
  • Feeding Assistance
  • Patient Evaluation
  • Legal Compliance
  • Mobility support

Support/Voluntary Work

Victim Support Worker within the NZ Police Department but a separate entity. I gave advice and support to Victims of Crime through difficult, challenging and stressful times. I stayed with them, chatting, organised family and friends/support people, transport and putting systems into place, to make sure that clients were always safe and respected.

Flood Relief runs, which I organised myself at first and then with other volunteers, for towns through New Zealand. Sourcing, food, clothing, cleaning equipment, bedding etc. Calling large businesses for support as well as Radio Stations. Also organising people to help with sorting and packing of said goods for transport. Organising the deliver to the right towns/areas, times and days. Making sure everyone knew their role and what was expected of them. As people needed us right then as they had nothing.

Timeline

Disability Support Worler

Can Do Carers
12.2021 - 06.2024

Independent Driver

Uber
10.2014 - 01.2018

Guest Services Agent

Virgin Australia
12.2012 - 09.2014

Medical Receptionist

Medicross Rothwell
02.2010 - 01.2011

High School Diploma -

Hastings Girls High School
Leeanne Clarry