Summary
Overview
Work History
Skills
Timeline
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Leeanne Davies

Terrey Hills,NSW

Summary

Personable Office Administrator with 13 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.

Overview

41
41
years of professional experience

Work History

Office Administrator

JB Hi-Fi
07.2010 - Current
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
  • Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
  • Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
  • Championed corporate social responsibility initiatives within the organization through volunteerism promotion or fundraising campaigns.
  • Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Managed and properly accounted for petty cash issued to facilitate general office activities.
  • Monitored and oversaw general cleaning of office in line with company cleanliness standards.
  • Coordinated weekly safety and well being talks.
  • Manage the timely and accurate processing of required banking,store expenses and finance reconciliation.
  • Filing,archiving and other general office duties.
  • Processed invoices on a timely basis according to current procedures.
  • Completed day to day duties accurately and efficiently.

Office Assistant

Dr Shocks
02.2006 - 02.2010
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Store Manager

Kodak
02.1983 - 03.2004
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
  • Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
  • Optimized store displays and appearance via strategic merchandising.
  • Managed store organization, maintenance, and purchasing functions.
  • Completed routine store inventories.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Approved regular payroll submissions for employees.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Skills

  • Database Entry
  • Payroll Administration
  • Document Scanning
  • Administrative Support
  • Mail Handling
  • Customer Engagement
  • Staff Management
  • Payroll
  • Office Administration
  • File Organization
  • Processing Expenses
  • Inventory Management
  • Time Management
  • Attention to Detail
  • Customer Service
  • Organizational Skills

Timeline

Office Administrator

JB Hi-Fi
07.2010 - Current

Office Assistant

Dr Shocks
02.2006 - 02.2010

Store Manager

Kodak
02.1983 - 03.2004

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Leeanne Davies