Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Leeanne Smith

Kings Park

Summary

Proven track record in enhancing client satisfaction and retention throughout my working career from business management, marketing and the skin and beauty sector including customized treatment plans and exceptional client care. Leveraged problem-solving abilities and effective communication to foster relationships and promote health, achieving operational excellence. Demonstrated reliability and hygiene standards, significantly improving service delivery and client trust.

Overview

41
41
years of professional experience

Work History

Skincare Therapist

Sydney Mobile Medispa
04.2016 - Current


  • Travel to clients homes within a mobile-setting helping to feel confident whilst providing skincare treatments in a professional manner. across Sydney metropolitan suburbs.
  • Adapted skincare treatments according to seasonal changes or environmental factors affecting clients' skin health.
  • Addressed clients'' questions or concerns promptly, ensuring comfort throughout the treatment process.
  • Maintain a clean, sterile environment to ensure client safety during all procedures.
  • Demonstrate expertise in various treatments such as chemical peels, plasma fibroblast. skin needling, cosmelan, acne treatments, advanced facials, led light therapy and dermaplanning.
  • Promote healthy skin habits by educating clients on proper at-home care routines and product usage.
  • Increased client retention by building strong relationships through attentive service and tailored treatments.
  • Streamlined appointment scheduling process, leading to increased efficiency and improved customer experience.
  • Enhanced clients'' overall well-being with relaxing facial massages and stress-relieving techniques.
  • Ensured compliance with all state regulations regarding sanitization and licensing, maintaining a safe and reputable practice.
  • Fostered friendly, warm, and exceptional customer experience by helping to change their lives and making them feel confident within their own skin.

Director of Operations

Paramedical Skin Therapies & Sydney Mobile Medispa
05.2017 - 04.2024
  • Open and closed daily activity of running my own skin clinic within a shopping centre complex six days a week.
  • Liaised with clients daily, consulting, booking and treatment clients skincare needs.
  • Daily marketing and social masks to attract clientele.
  • Mentored and coached staff to foster productive and engaging work environment including training of treatments.
  • Developed strategic plans to achieve goals to drive the salon sustainable growth.
  • Developed relationships with clientele to build trust, care and connections.
  • Provided a extensive range of skincare treatments.
  • Established and monitored quality assurance standards to achieve operational excellence.
  • Analyzed customer feedback and identified areas for improvement to drive business success.
  • Implemented quality control measures to maintain high standards of service delivery and health and safety;
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Practice Manager

Beauty Logic
12.2013 - 02.2016
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Ordered all office supplies and kept check on inventory levels.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Developed strong relationships with clients, ensuring a high level of care and satisfaction throughout their experience.
  • Hands on treatments acting as head therapist making executive treatment outcomes.
  • Developed close working relationships with front office and back office staff.
  • Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
  • Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
  • Supervised team of 6 office personnel.
  • Provided supervision and management to team of support personnel.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
  • Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.

Supervisor of Operations

Subway Stores
10.2002 - 12.2012
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Ordering of weekly stock
  • Customer Service
  • Ensured compliance with company policies, industry regulations, and safety standards in daily operations.

Beauty Therapist

Coogee Groom Room
03.2000 - 09.2002
  • Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
  • Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Enhanced client relationships through excellent customer service and effective communication skills.
  • Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
  • Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
  • Increased salon revenue by upselling additional services and retail products to clients.
  • Contributed significantly towards boosting the salon''s reputation by consistently receiving positive feedback from clients on provided services.
  • Developed customized treatment plans based on thorough consultations with clients regarding their skincare concerns and goals.

Personal Assistant

Stockland
02.1984 - 07.1998
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Overseeing 115 retail shops within the Imperial Arcade shopping centre including marketing, rentals and leasing enquiries.
  • Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
  • Coordinated events and functions with attention to detail ensuring successful execution.

Education

Certificate in Small Business Management
Chatswood NSW

Diploma of Salon Management
Sydney NSW

TAFE NSW
Wetherill Park NSW
02.2024 - 05.2024

Skills

Client Care

Customized Treatment Plans

Time Management

Problem-solving abilities

Dependable and Responsible

Reliability

Active Listening

Effective Communication

Relationship Building

Health Promotion

Client Relations

Hygiene and Sanitation

Hobbies

Family Activates 

Advocacy for Animal Rights

Walking 

Timeline

TAFE NSW
02.2024 - 05.2024

Director of Operations

Paramedical Skin Therapies & Sydney Mobile Medispa
05.2017 - 04.2024

Skincare Therapist

Sydney Mobile Medispa
04.2016 - Current

Practice Manager

Beauty Logic
12.2013 - 02.2016

Supervisor of Operations

Subway Stores
10.2002 - 12.2012

Beauty Therapist

Coogee Groom Room
03.2000 - 09.2002

Personal Assistant

Stockland
02.1984 - 07.1998

Certificate in Small Business Management

Diploma of Salon Management

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Leeanne Smith