Lee Ha Cheung

Resolved customer inquiries regarding products, provided suggestions, and assisted with product selection.
Processed sales transactions, managed returns, and operated cash registers and POS systems.
Received goods, restocked shelves, and ensured proper rotation of inventory.
Maintained store appearance by arranging displays and keeping the sales floor clean and organized.

• Assisted in daily operations to ensure efficient workflow and service delivery.
• Coordinated communication between departments to support operational needs effectively.
• Organized and maintained office supplies for optimal accessibility and usability.
• Handled customer inquiries and resolved issues with professionalism and care.
• Documented meeting notes and distributed relevant information to team members promptly.
• Utilized software programs such as Excel, Word, Access, for data entry, analysis and reporting purposes.

• Processed transactions by scanning products, collecting payments, and utilizing POS system efficiently.
  Managed various payment methods, including cash, checks, gift cards, debit cards, and credit cards.
  Issued gift cards, change, refunds, and receipts to customers promptly.
  Balanced cash drawer at end of each shift to ensure accuracy.
  Welcomed customers and addressed inquiries about policies and products professionally.
  Resolved client grievances in a timely manner to maintain satisfaction.
  Maintained cleanliness and organization of checkout area while assisting with housekeeping tasks.
  Supported inventory management through display maintenance and shelf stocking.
• Assisted customers with product inquiries and provided recommendations as needed.
• Handled cash, credit, and debit transactions following company policies.
• Collaborated with team members to ensure smooth operations during peak hours.
• Resolved customer issues promptly, enhancing overall satisfaction levels.
• Followed safety procedures to maintain a secure shopping environment for customers.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Accepted cash and credit card payments, issued receipts and provided change.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Greeted customers and answered any questions they had about the store's products and services.

• Greeted customers warmly, assessed needs, and provided tailored product information.
• Informed customers about ongoing promotions, recommending products to enhance purchase amounts.
• Accurately processed payments through POS system, managing returns and refunds efficiently.
• Maintained organized and visually appealing sales floor by restocking shelves and arranging displays.
• Assisted inventory management by receiving shipments and conducting stock counts.
• Addressed customer inquiries and complaints with empathy, fostering positive experiences.
• Assisted customers with product selection and inquiries during peak shopping hours.
• Processed sales transactions accurately using point-of-sale systems.
• Handled customer complaints effectively to maintain a positive store environment.
• Participated in promotional events to boost sales and attract new customers.
• Greeted customers and provided exceptional customer service.

• Developed original clothing and accessory concepts by merging creativity with technical expertise.
  Researched trends, fabrics, and colors to create seasonal collections aligned with brand vision.
  Created detailed technical drawings in collaboration with pattern makers and production teams.
  Oversaw fittings, adjustments, and sampling to ensure quality and consistency of garments.
  Collaborated with marketing and retail teams to align designs with commercial objectives.
  Monitored advancements in technologies and sustainable practices within fashion industry.
  Presented collections to buyers and clients, effectively communicating design intent.
• Designed seasonal collections aligning with brand vision and market trends.
• Created detailed technical sketches and specifications for production teams.
• Researched fabric trends and sourced materials to meet design requirements.
• Led fittings and provided guidance to ensure proper garment construction.
• Presented design concepts to stakeholders for feedback and approval processes.
• Analyzed customer preferences to inform future design direction and strategy.
• Led team meetings to discuss design ideas and progress.
• Assisted in the selection of models for photo shoots related to product promotion.
• Attended trade shows and industry events to stay up-to-date on trends in the fashion industry.
• Established relationships with vendors to source fabrics and other materials for designs.