Leela Ruzans
Summary
Enthusiastic and reliable employee that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Member
Guzman Y Gomez
10.2023 - Current
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Nandoca
Nandos Peri Peri
07.2023 - Current
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Stonemason
Gold Coast Masonry
02.2020 - 09.2022
- Measured, cut and smoothed stone to maximize fit and complete attractive work for customers.
- Cleaned off excess materials and polished surfaces to achieve ideal smoothness and reflectivity.
- Maximized project efficiency by building and installing prefabricated masonry units.
- Organized patterns, plans and supplies to efficiently prepare for each job.
Crew Member
Hungry Jack's
12.2020 - 03.2022
- Worked front counter, drive-thru and other areas.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
- Brewed coffee and tea and changed out drink station syrups.
Warehouse Hand
Sideways Surf Outlet
08.2020 - 12.2020
- Checked packages and merchandise for damage and notified vendors.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Skills
- Order Management
- Safe Food Handling
- Food Inspection
- Beverage Preparation
- Cash Handling
- Guest Engagement
- Sales Techniques
Certification
Responsible Service of Alcohol certification
Timeline
Crew Member
Guzman Y Gomez
10.2023 - Current
Nandoca
Nandos Peri Peri
07.2023 - Current
Crew Member
Hungry Jack's
12.2020 - 03.2022
Warehouse Hand
Sideways Surf Outlet
08.2020 - 12.2020
Stonemason
Gold Coast Masonry
02.2020 - 09.2022
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