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Leelyan Mati
Sydney,NSW
Summary
Responsible Job Title offering proven skills maintaining clean kitchens and promoting customer satisfaction through exceptional service. Dedicated to completing fast-paced work and properly handling food. Service-driven team player good at connecting with people resulting in repeat customers.
Eager Kitchen Hand known for cleaning workstations, handling dish washing duties and monitoring inventory. Well-trained to keep kitchen well-stocked and ready for busy mealtimes. Considered motivated employee with positive attitude.
Hardworking Kitchen Hand known for handling support tasks, mopping floors, maintaining food safety and restocking pantry items. Considered motivated and efficient worker.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Kitchen Hand
Yennora Place Cafe
Sydney, NSW
09.2021 - 03.2022
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Circulated kitchen area to receive work assignments and identify support tasks.
- Learned other teammates' work tasks to train as backup.
- Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy.
- Plated hot meals and salads in aesthetically pleasing arrangements.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
- Maintained high personal grooming standards and uniform presentation.
- Used manual or electric appliances to clean, peel, slice and trim foods.
- Maintained composure and work quality while under stress.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Adhered to procedures in preparing food items.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
Customer Service Representative
Diamond Star Seafood And Yum Cha Chinese Restauran
Sydney, NSW
06.2020 - 06.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Collected and analyzed customer information to prepare product or service reports.
- Processed customer adjustments to maintain financial accounts.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Updated account information to maintain customer records.
- Recorded account information to open new customer accounts.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Validated Type and Type paperwork to boost Area of expertise efficiency.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Improved overall efficiency Number% by anticipating needs and providing outstanding support.
- Resolved Type issues over phone with Number customers daily.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Managed timely and effective replacement of damaged or missing products.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Processed Number invoices each weeks and mailed documentation to clients.
- Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Implemented and developed customer service training processes.
- Effectively communicated with customers about account changes, new Type products or services and potential Type upgrades.
- Delivered excellent customer service, resulting in consistent Number% customer satisfaction rating.
- Entered orders into Type computer database system.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Effective liaison between customers and internal departments.
- Welcomed, greeted and assisted guests in high-traffic store, generating $Amount of dollars in business.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Cross-trained and provided backup support for organizational leadership.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Maintained up-to-date knowledge of product and service changes.
- Surpassed sales goals through implementation of effective marketing strategies.
- Investigated and resolved accounting, service and delivery concerns.
- Promptly responded to inquiries and requests from prospective customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
- Devised workaround solutions for Type-related issues.
- Trained new personnel regarding company operations, policies and services.
- Promoted available products and services to customers during service, account management and order calls.
- Increased efficiency and team productivity by promoting operational best practices.
- Developed and updated databases to handle customer data.
- Handled Type customers in fast-paced Type setting in coordination with solid team of Number customer service associates.
- Investigated and resolved customer inquiries and complaints quickly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Cross-trained and backed up other customer service managers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Created and maintained detailed database to develop promotional sales.
- Promised best prices for Type customer services and maintained accuracy when determining quotes.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Facilitated Type orders and completed accurate to meet aggressive deadlines.
- Recorded actions taken, issues resolved and Type information to effectively manage customer accounts.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Educated customers about billing, payment processing and support policies and procedures.
- Facilitated inter-departmental communication to effectively provide customer support.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Contacted clients to verify account information and maintain accuracy, resulting in Number% increase in client satisfaction.
- Communicated professionally with colleagues, freelancers and clients.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Responded proactively and positively to rapid change.
- Trained staff on operating procedures and company services.
- Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for Type business.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided ongoing guest service.
- Sought ways to improve processes and services provided.
Education
High School Certificate -
Cabramatta High School
Cabramatta, NSW 2166 09.2018 - 12.2021
Diploma Of Criminal And Community Justice -
Western Sydney University
Bankstown, NSW 03.2022 - 12.2022
Skills
Verbal and written communication
Work station cleaning
Food safety measures
Order accuracy
Pantry restocking
Sauce preparation
Sweeping and mopping
Inventory oversight
Chopping vegetables
High-volume dining
Proficient vision
Preparation techniques
Food preservation and storage methods
Manual dexterity
[Type] cuisine familiarity
Proficient hearing
[Equipment] knowledgeable
Dependable and Responsible
Analytical and Critical Thinking
Maintenance and Repair
Software
Timeline
Diploma Of Criminal And Community Justice -
Western Sydney University
03.2022 - 12.2022
Kitchen Hand
Yennora Place Cafe
09.2021 - 03.2022
Customer Service Representative
Diamond Star Seafood And Yum Cha Chinese Restauran
06.2020 - 06.2021
High School Certificate -
Cabramatta High School
09.2018 - 12.2021