LEEMO AOINA

· Appraisal of loan applications to management and board

· Follow up on arrears

· Attending to customer service enquiries

· Assess and review accounts for management decisions

• Responsible for the supervision, development, implementation, enhancement and support of the Electronic Banking Services channels includes ATMs, EFTPOS, Internet & SMS banking and other general duties

• Approve loans within specified limits, and refer loan applications outside those limits to management for approval
• Meet with applicants to obtain information for loan applications and to answer questions about the process
• Analyze applicants financial status, credit, and property evaluations to determine feasibility of granting loans
• Review and update credit and loan files
• Handle customer complaints and take appropriate action to resolve them
• Deal with Loans in arrears

• Manage the youth, responsible for church budget and reports
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

• Responsible for large cash and cheque bankings
• Maintains, balances and audits the cash drawers according to policy and schedule
• Relays information to bank officials, created reports at the end of each shift for reference
• Supervised other bank tellers and their cash drawers
• Trains new tellers in bank practice and procedure

• Responsible for the processing, monitoring, audit and validating of coins and banknotes amounts in the vault according to company standards and regulations
• Maintains an accurate record of all cash exchanges
• Counts money and balances the vault

• Provides account services to customers by receiving deposits and loan payments
• Cashing checks, issuing savings withdrawals
• Answering questions in person or on telephone referring to other bank services

• Provided advice to the public by phone, in writing and face to face
• Under general direction, draft correspondence in relation to enquiries, complaints and reviews
• Maintain descriptive and statistical records of enquiries for reporting purposes
• Provided administrative support to the wider office as required