Leen AlHakim
DONCASTER
Summary
Healthcare professional prepared for meticulous outpatient tasks. Adept in managing patient appointments and maintaining comprehensive records. Focuses on team collaboration and flexibility to meet changing needs, ensuring seamless operations and patient satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Outpatient Clerk – Specialist Outpatient Clinics
Eastern Health
12.2024 - Current
- Registered patients attending Specialist Outpatient Clinics into the IPM system with precision and adherence to Eastern Health protocols.
- Collaborated with a multidisciplinary team—including nursing, medical, and allied health staff—to support efficient clinic operations and patient care.
- Managed outpatient waitlists by accurately adding, auditing, and removing patients based on clinical need and administrative guidelines.
- Liaised effectively with medical units, general practitioners, inpatient wards, and revenue services to coordinate patient care and resolve queries.
- Handled patient and hospital-initiated cancellations and rescheduling via phone, email, and SMS, maintaining timely and clear communication.
- Delivered exceptional customer service to patients, families, and internal stakeholders while maintaining confidentiality and data accuracy.
- Managed referrals, appointments, and discharges for multiple outpatient clinics, ensuring timely processing and follow-up.
- Maintained accurate and up-to-date records, including updating discharge queues and patient information in the EMR system.
- Provided information and support to outpatients while ensuring accurate EMR use in line with organizational standards.
- Responded professionally to inquiries via phone, online platforms, and the Health Hub.
- Facilitated patient check-ins both face-to-face and via Telehealth, while managing concurrent phone duties and administrative tasks.
Private Tutoring
01.2024 - Current
- Provide one-on-one tutoring in Mathematics for students in Grades 1 to 6, focusing on foundational skills, curriculum support, and confidence-building.
- Deliver tailored lessons in the Arabic language to learners aged 4 years and above, including beginners and heritage speakers, with a focus on reading, writing, speaking, and comprehension.
- Adapt teaching strategies to suit individual learning styles and goals, ensuring student progress through engaging and structured sessions.
- Maintain clear communication with parents and guardians regarding student development, goals, and achievements.
- Manage lesson planning, scheduling, and progress tracking independently as a freelance educator.
Business Owner
Royalty Handmade
04.2022 - Current
- Designing and creating personalized, handcrafted products.
- Managing branding, social media, and customer engagement.
- Overseeing packaging, product photography, and marketing visuals.
- Handling client orders, custom requests, and quality control.
- Managing inventory, materials sourcing, and vendor communication.
- Continually developing new product lines to expand the brand.
Medical Receptionist & Dental Assistant
St Mark Dental Clinic
03.2019 - Current
- Managed front desk operations, including answering phone calls, handling face-to-face inquiries, and welcoming patients and visitors with professionalism and care.
- Explained clinic procedures and services to new patients, ensuring clear communication and comfort.
- Scheduled and managed patient appointments updated the clinic's computer system with accurate patient records and personal details.
- Maintained the doctors' diary and ensured the smooth running of the appointments system.
- Kept the reception area clean and organized, projecting a professional and welcoming image of the clinic.
- Assisted dentists and dental nurses during procedures, supporting clinical tasks and patient care.
- Observed and learned various techniques from dental professionals, gaining hands-on experience with dental tools, equipment, and materials.
- Developed a strong understanding of infection control practices, chairside assisting, and patient preparation.
Research Intern
Illumina
01.2025 - 05.2025
- Led a research-based project focused on sourcing and evaluating educational resources for patients and healthcare providers in the areas of carrier screening, Non-Invasive Prenatal Testing (NIPT), and Familial Hypercholesterolemia (FH).
- Assessed the quality, accessibility, and scientific accuracy of educational materials across global markets to support Illumina’s mission in advancing genomic literacy.
- Collaborated with cross-functional teams including clinical, product, and medical education staff to identify gaps in current educational offerings.
- Contributed to the development of recommendations aimed at improving patient and clinician engagement through clearer and more inclusive genetic health information.
- Gained insight into the application of genomic technologies in preventive healthcare, rare disease detection, and reproductive screening.
Health and Safety representative (HSR) role
Serco
09.2023 - 12.2024
- Listening to my work mates needs for health safety.
- Help develop a better health and safety procedures in the whole site.
- Making sure all employees feel the safety and the healthy environment in the site.
- Bringing up issues that need to be addressed and resolved to keep them at the safest possible.
- Giving new ideas to create a more enjoyable and friendly work environment.
Customer Contact officer
Serco
01.2023 - 12.2024
- Answering lots of different telephone calls.
- Learning about both individual and business tax scenarios.
- Dealing with different problems and personalities.
- Fixing issues on the system and solving client problems and achieving their needs.
Maths Tutor
Cluey Learning
09.2022 - 04.2023
- Conduct online tutoring sessions in Mathematics for students from Year 3 to Year 6, adapting lessons to individual learning needs.
- Employ problem-solving and creative thinking techniques to foster student understanding and engagement.
- Tailor teaching strategies to accommodate students of varying skill levels and diverse personal circumstances.
- Create a supportive and encouraging learning environment that builds confidence and promotes academic progress.
Social Market Research Interviewer I-View
Ipsos Australia
03.2022 - 08.2022
- Conducted outbound calls from both home and office environments to collect high-quality survey data for various research projects across Australia.
- Completed multiple surveys per day with respondents from diverse backgrounds, adhering to strict data collection protocols and quality standards.
- Engaged with participants in both English and Arabic, specifically assisting Arabic-speaking clients to ensure inclusive data representation.
- Maintained professionalism and accuracy while handling sensitive or confidential information during interviews.
- Demonstrated strong communication and active listening skills to build rapport and encourage participation.
Customer Contact officer
Serco
01.2022 - 03.2022
- Managed inbound and outbound telephone calls to support COVID-19 response efforts.
- Scheduled COVID-19 vaccination appointments efficiently, ensuring clear communication with clients.
- Conducted interviews with individuals who tested positive for COVID-19 to assist with contact tracing and health monitoring.
- Maintained accurate records and adhered to privacy and health protocols throughout all interactions.
- Delivered empathetic and professional service to callers, providing essential health information during a critical public health period.
Legal Administrative Assistant
Lawyer’s Office
11.2021 - 01.2022
- Answered telephone calls promptly and directed enquiries professionally.
- Performed accurate data entry to maintain client records and case files.
- Managed the lawyer’s diary, scheduling appointments and meetings efficiently.
- Maintained and updated customer folders, ensuring all information was current and well-organized.
- Provided general administrative support to assist smooth daily office operations.
Education
Bachelor - Biomedical Science
Monash University
12-2025
Non-Award course - Mechanic engineer
University of South Australia
06.2025
VCE Completion - undefined
East Doncaster Secondary College
11.2021
Skills
- HIPAA compliance
- Follow-up coordination
- Office administration
- Patient scheduling
- Patient registration
- Appointment management
- Medical office procedures
- Medical software applications
- Problem-solving
- Multitasking and organization
- Computer skills
- Team leadership
- Flexible schedule
- Data entry
Certification
- HSR Initial OHS training course, at Holmesglen Dec 2023
- Interpreted the OHS legislative framework and its relationship to my role.
- I am now able to identify key parties and my legislative obligations and duties.
- Learned the idea of how to participate in consultation and issues resolution and establish representation in the workplace.
- Learned how to issue a Provisional Improvement Notice (PIN) and directing the cessation of work.
- Learning how to represent work group members in OHS risk management process undertaken by the appropriate duty holder(s)
- Full First Aid (HLTDO11 INCLUDES CPR) July 2024
- HLTAID009 provide cardiopulmonary resuscitation
- HLTAID010 Provide basic emergency life support
- Provide First Aid
Languages
Arabic: Fluent (verbal and written)
English: Fluent (verbal and written)
Italian: Intermediate (completed Introduction 1 & 2 at Monash University, 2022–2023)
Timeline
Research Intern
Illumina
01.2025 - 05.2025
Outpatient Clerk – Specialist Outpatient Clinics
Eastern Health
12.2024 - Current
Private Tutoring
01.2024 - Current
Health and Safety representative (HSR) role
Serco
09.2023 - 12.2024
Customer Contact officer
Serco
01.2023 - 12.2024
Maths Tutor
Cluey Learning
09.2022 - 04.2023
Business Owner
Royalty Handmade
04.2022 - Current
Social Market Research Interviewer I-View
Ipsos Australia
03.2022 - 08.2022
Customer Contact officer
Serco
01.2022 - 03.2022
Legal Administrative Assistant
Lawyer’s Office
11.2021 - 01.2022
Medical Receptionist & Dental Assistant
St Mark Dental Clinic
03.2019 - Current
Non-Award course - Mechanic engineer
University of South Australia
VCE Completion - undefined
East Doncaster Secondary College
Bachelor - Biomedical Science
Monash University