LEENA CRANNEY
Sydney,NSW
Summary
Dynamic leader and skilled event coordinator with proven expertise in managing high-profile events across Sydney with Super Agent Agency.
Developed leadership and team management skills in fast-paced environment, consistently ensuring efficient operations and team cohesion. Adept at problem-solving, conflict resolution, and performance improvement, with focus on achieving organizational goals. Looking to transition into new field while leveraging transferable skills to contribute effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Events Supervisor/Onsite Events Coordinator
Super Agent Agency (Events Staffing Agency)
01.2022 - 11.2024
- Working across all areas of Sydney at various events
- Team leader/Supervisor at large and small-scale events
- Onsite events coordinator
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
Chef De Service
Hotel Krone GMBH
06.2022 - 12.2022
- Being responsible for the restaurant
- Taking call enquiries and reservations
- Allocating and delegating staff duties
- Making certain that guests needs are being met
- Staying in contact with the office about bookings for events
- End of day cash settlement
- Being responsible for opening and closing the restaurant
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Monitored service staff performance and provided feedback for improvement.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
Assistant Onsite Wedding Coordinator
PLB Group
01.2021 - 12.2021
- Maintained and distributed information for functions and events.
- Assisted event manager in achieving revenue goals set for events and catering.
- Created, maintained and distributed event orders.
- Worked under pressure and met deadlines while maintaining composure in difficult situations.
- Enhanced event experiences by providing exceptional customer service and promptly addressing guests needs.
- Supported team members in their duties to ensure smooth operation throughout various event stages.
- Ensured the safety of all attendees by monitoring crowd movement and adhering to established security protocols.
- Promoted positive event environment by enforcing venue policies regarding respectful behavior and safety.
- Delivered exceptional time-management skills ensuring punctual attendance, preparation, and completion of assigned tasks.
- Demonstrated strong multitasking abilities by juggling multiple responsibilities during high-pressure situations at large-scale events.
- Continuously sought opportunities for professional development through training sessions or workshops related to industry best practices in event management.
- Increased venue efficiency by assisting with event setup, teardown, and clean-up procedures.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Oversaw event operations to keep running smoothly.
- Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
- Reported any damage or maintenance issues to manager.
Education
Diploma - Tourism And Travel Management
TAFE NSW
NSW11-2021
EFZ - Restaurationsfachfrau
GBS St.Gallen
St. Gallen Switzerland06-2019
Skills
- Event Coordination & Management
- Leadership & Team Management
- Training and mentoring
- Goal oriented
- Customer Service Excellence
- Problem-Solving
- Cultural Sensitivity
- Communication
- Technical Proficiency
Certification
- RSA NSW&QLD
- ·Food Safety Certificate
- Work Health and Safety Certificate
- Barista & Bartender Qualification trough Tafe NSW
- COVID SAFE Work Training for Dining In
Languages
English
Native or Bilingual
German
Native or Bilingual
French
Elementary
Timeline
Chef De Service
Hotel Krone GMBH
06.2022 - 12.2022
Events Supervisor/Onsite Events Coordinator
Super Agent Agency (Events Staffing Agency)
01.2022 - 11.2024
Assistant Onsite Wedding Coordinator
PLB Group
01.2021 - 12.2021
- RSA NSW&QLD
- ·Food Safety Certificate
- Work Health and Safety Certificate
- Barista & Bartender Qualification trough Tafe NSW
- COVID SAFE Work Training for Dining In
Diploma - Tourism And Travel Management
TAFE NSW
EFZ - Restaurationsfachfrau
GBS St.Gallen
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