Leena Francis
Adelaide,South Australia
Summary
Personable business professional bringing successful 4 years of Insurance, healthcare, IT and other industries. Expert on business and systems requirements, user acceptance testing and end-user training. Developed strong skillset towards Requirement Elicitation, Gathering, Analysis on direct engagements with Clients and Product Owners; GUI prototyping with necessary certifications to credit. Creative solutions architect with real-time problem-solving flexibility.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Analyst and Quality Analyst
PricewaterhouseCoopers (PwC)
01.2022 - Current
- Collaborated with stakeholders to define project objectives and criteria and requirements gathering
- Design test plans and test cases for Guidewire PolicyCenter, Integration, and Conversion functions with focus on commercial lines of business
- Collaborate with client SME and test manager to define and review test requirements, strategy, plans, etc
- Conducts Agile sprint ceremonies, daily stand-ups, sprint planning, reviews, and retrospective sessions Determining and creation of use cases for the current state and proposed future state to be validated by the stakeholders
- Conducting in-depth analysis and documentation of the 'As Is' and 'To Be' processes
- Workshopping with stakeholders to demonstrate the potential and improved functionality of the system
- Producing Business Analysis artefacts, including Process maps, stakeholder analysis and requirements documentation
- Contributed to the development of effective working relationships with key stakeholders to support communication between the stakeholders.
- Improved business processes by analyzing current practices and recommending optimization strategies.
Junior ERP Consultant
Markinson Business Software Solutions
10.2021 - 01.2022
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Determine, implement, and evaluate business metrics to meet ongoing organizational or customer information needs
- Analyze and report on complex data to meet customer needs
- Prioritization of product backlogs in-line with agreed product road map Creation of supporting documentation to assist with proposals, quotes and solution specifications, along with release documentation for each product release
- Participation in pre-sales engagement as a product expert.
- Enhanced ERP system efficiency by implementing process improvements and customizations.
Business Analyst
CMSDI Skilling Indian Workforce
12.2017 - 12.2018
- Managed and maintained a structured analysis of target markets, clients, and documentation in the CRM system Researched and built relationships with 20+ new clients by planning approaches and pitches Enhanced organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Software Tester
Alien Techno Solutions
06.2016 - 05.2017
- Review software to determine its function and accessibility, evaluating the codes' success Test specific functions to ensure they meet all expectations and fulfill specifications Create detailed reports of all found bugs and issues, including instructions to replicate them and potential solutions Interact with programmers and software developers to relay
Education
M.S - Information Systems, And Information Technology Management
Griffith University
07.2021
Bachelor's - Technology–Information and Technology
Anna University
04.2016
Skills
- Market Research, Data Science, Business Strategy,Data Analytics-Visualization
- Descriptive & Exploratory Data Analysis, Power BI, Tableau, R
- Dashboard and Visualization, SAP Business Object, Business Intelligence, Oracle SQL Developer
- Microsoft SQL Server 2017, Microsoft Business Intelligence Stack, SAP, Business Warehouse
- Python, Business process & data flow modeling
- Jira, Trello, MS Office 365, D360, Access, Excel
- Word, Visio, Cost-benefit analysis
Certification
- Guidewire certification
- CSM scrum master
- ECBA( Business Analyst) IIBA
- Agile Project Managment
Accomplishments
- Engaged and worked with 3 aligned teams (sales, account management, and operations) to more effectively achieve data needs and analysis results.
- Managed 3 concurrent projects and drove them to completion with minimal guidance.
- Worked as a project manager (Project : GW Accelerators) for 6 months with a successful delivery
Documentation
- Microsoft 365
- Mircosoft Dynamics D360 and Google sheets (Excel)
- Google analytics
- SharePoint
- DocuSign
- Confluence
- Jira
Timeline
Business Analyst and Quality Analyst
PricewaterhouseCoopers (PwC)
01.2022 - Current
Junior ERP Consultant
Markinson Business Software Solutions
10.2021 - 01.2022
Business Analyst
CMSDI Skilling Indian Workforce
12.2017 - 12.2018
Software Tester
Alien Techno Solutions
06.2016 - 05.2017
M.S - Information Systems, And Information Technology Management
Griffith University
Bachelor's - Technology–Information and Technology
Anna University
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