Leena Jhamb
Sydney,NSW
Summary
With a total of 9 years of professional experience, I bring a blend of expertise, having spent 4+ years in AML/KYC, advice review, and remediation, complemented by 5 years in multi-state tax return filings. My skill set encompasses leading and training teams, thorough analysis of financial documents and digital records, and a proven track record in delivering accurate reports on time. I am known for strong communication, attention to detail, and advanced software proficiency, all contributing to a collaborative and result-oriented work approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
AML INVESTIGATOR
Bendigo and Adelaide Bank
04.2023 - 10.2023
- Implemented SLA management protocols, efficiently addressing alerts across multiple streams within the team to ensure strict adherence to business SLA guidelines
- Conducted thorough risk assessments, providing business recommendations based on the most relevant and up-to-date information available
- Conducted ongoing due diligence for high-risk customers, beneficial owners and PEPs to identify and action unusual and suspicious activity
- Managed the 1st line AML/CTF & Sanctions obligations of the team in accordance with Bank policies and procedures
- Ensured the business remains compliant with regard to TTR reporting obligations
- Met escalation requirements with precision, coordinating with relevant internal and external stakeholders such as Business Units and AUSTRAC, all in strict accordance with operational procedures
- Demonstrated a solid grasp of the business rules associated with sanctioned jurisdictions and their application in investigation decisions
- Achievements: Having successfully completed large number of SMRs for the Bendigo and Adelaide Bank.
Quality Assurance Analyst
Accenture
10.2021 - 10.2022
- Worked within the Financial Crime team known as RACO as QA analyst for the CBA India ECDD team
- Reviewed all cases relating to High-Risk Customers for determination and recommendation in line with SOPs and User guide
- Enhanced Customer Due Diligence (ECDD) on Increased Risk Trigger and Customer Screening-Periodic Review of customers and prepare client-specific KYC related analysis and complete Customer Due Diligence- Alert Management of customer alerts- CTF, daily and weekly screening
- Reviewed all cases submitted by the CBA India team analysts and ensure that ECDD is applied to the bank's standard and regulatory requirements
- Ensured correct screening has been completed for negative news, PEPs & Sanctions on Client/Customer, Related Parties and Related Individuals
- Documented each review by completing a QA checklist designed by Quality assurance team
- Demonstrated a detailed understanding of the various systems used for performing and documenting the investigations
- Delivered a calibration meeting with CBA INDIA managers regards to weekly error trends, identifying the error type, and providing the essential coaching to avoid the repeated errors
- Achievements: Having successfully completed large number of quality assurance reviews for the Commonwealth Bank of Australia.
Commercial Lending Analyst
Commonwealth Bank of Australia
04.2021 - 10.2021
- Responsible for the management of sensitive documents for the commercial banking team
- Performance monitoring and annual reviews for existing clients, and reporting of client financial and operational performance to Risk Management
- Updated and reviewed collateral management records within internal banking systems
- Reviewed customers loan documents, interpreted relevant information, and loaded data into the Bank's Collateral Management System accurately and efficiently
- Retrieved documentation and security packets from the team's storage unit, sealed security packets and mailed them to external parties such as ZircoBridge
- Provided superior levels of internal customer service by responding to and managing customer and stakeholder enquiries, complaints, and issues via phone, email, or Skype
- Achievements: Successfully completed a large number of updates and reviews of collateral management records within internal banking systems.
Review and remediation officer
AMP Financial Services
05.2019 - 03.2021
- Preparation of relevant documentation to ensure that all documents are available to the Review and Remediation team to provide financial services to the clients
- Input, upload, and monitor each case and adviser files in Salesforce to enable reporting and pipeline management
- Accurately build and complete files within Service Level Agreements and in line with the procedural guide
- Downloaded reports and performed analysis of data for required client/financial advisor
- Maintained high quality output of allocated work by requiring adherence to quality assurance policies and procedures
- Responsible for doing system checks, building files, and portal uploads based on the analysis of the client documentation available
- Involved in the UAT and testing of the Robotics automation technique for file build
- Achievements: Worked on Fee-for-no service as a team leader and trained several employees.
Senior Consultant
Deloitte
08.2014 - 09.2018
- Worked for the US Taxation Process– State returns for Partnerships and S-corporation Taxation
- Analysed calculations of income, apportionments, appropriate adjustments, deductions, and credits for the clients
- Analysed financial records and provide relevant tax consultation
- Evaluated detail study of the earnings of organizations to future impost in terms of estimations and extensions
- Achievements: Worked on an internal project as a team leader and trained multiple employees on state returns.
Education
Master’s in Business Administration (MBA) in Finance and Marketing -
Amity University (India)
06.2014
Post Graduate Diploma in Management (PGDM) in Finance and Marketing -
Amity University (India)
06.2014
Bachelor of Commerce -
Delhi University (India)
06.2012
Skills
- Consistent procedure and protocol use
- Verbal and written communication
- Analytical skills
- Adaptability and flexibility
- Time management
- Attention to detail
- Suspicious activity reporting
- Customer due diligence
- Enhanced due diligence
Certification
- Pursuing - AML foundation certification from ACAMS
- AML Essentials: Anti Money Laundering, KYC and Compliance
Timeline
AML INVESTIGATOR
Bendigo and Adelaide Bank
04.2023 - 10.2023
Quality Assurance Analyst
Accenture
10.2021 - 10.2022
Commercial Lending Analyst
Commonwealth Bank of Australia
04.2021 - 10.2021
Review and remediation officer
AMP Financial Services
05.2019 - 03.2021
Senior Consultant
Deloitte
08.2014 - 09.2018
Master’s in Business Administration (MBA) in Finance and Marketing -
Amity University (India)
Post Graduate Diploma in Management (PGDM) in Finance and Marketing -
Amity University (India)
Bachelor of Commerce -
Delhi University (India)
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