Leena Laffey
Ramornie,NSW
Summary
Detail-oriented professional with a strong background in tile installation and waterproofing. Skilled in project management and customer relationship management, consistently delivering quality service and maintaining safety standards to drive client satisfaction.
Overview
29
29
years of professional experience
3
3
Certifications
Work History
Waterproofing Technician
Self Employed
Molong, NSW
07.2020 - Current
- Collaborated with clients to determine specific service needs.
- Managed quality control processes, ensuring high customer satisfaction through consistent service quality.
- Followed safety practices to safeguard against injury and damage to property.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Installed new components or replaced defective parts to restore functionality.
- Estimated labor and material costs for projects, effectively communicating value to clients to facilitate informed decisions.
- Coordinated with distributors to secure necessary equipment, ensuring timely project execution.
Wall and Floor Tiler
Self Employed
Molong, NSW
07.2000 - Current
- Installed various tile types for residential and commercial projects.
- Measured areas to optimize tile layout and design for aesthetics and functionality.
- Prepared surfaces by leveling and cleaning before tile application.
- Cut tiles using wet saws and hand tools for precise fitting.
- Applied grout and sealant to ensure durability and aesthetics.
- Collaborated with clients to choose materials and design preferences, enhancing project satisfaction.
- Maintained tools and equipment to ensure optimal performance.
- Estimated project costs based on client specifications to ensure transparency and budget adherence.
- Grouted wall and floor installations using epoxy or cement-based products.
- Conducted thorough inspections of surfaces for defects before tile installation to ensure quality workmanship.
- Adhered to safety regulations while handling hazardous materials such as glues or sealants.
- Kept records of material used for each project according to company guidelines.
Assistant Manager
Le Tartlette Patisserie
The Entrance
01.1998 - 01.1999
- Assisted in managing daily operations for a high-end patisserie.
- Coordinated staff schedules, ensuring coverage matched peak hour demand.
- Trained new employees on customer service and food safety standards.
- Oversaw inventory management, maintaining ingredient availability and quality for customer satisfaction.
- Addressed customer inquiries and resolved issues promptly, enhancing overall service experience.
Shop assistant Kitchen hand
Hot Bake
Killarney Vale
01.1997 - 01.1998
- Guided customers in product selection and addressed inquiries to improve shopping experience.
- Arranged merchandise displays to attract customers and promote sales.
- Processed sales transactions using point-of-sale system.
- Ensured cleanliness and orderliness of shop environment to create welcoming atmosphere.
- Restocked shelves and inventory to ensure product availability.
- Answered phone inquiries regarding store hours, product availability, pricing.
Education
2157 Cert III in Tiling Wall And Floor - Building And Construction
TAFE NSW
NSW12-1998
CPC31420 Cert III in Contruction Waterproofing - Building And Construction
Master Builders Association
Orange, NSW09-2024
TAE40110 Cert IV in Training And Assessing - Training And Assessing
AOT
Cairns, QLD04-2015
HLTAID009 CPR - Cardiopulmonary Resuscitation
Quality Assured Training
Grafton, NSW03-2026
GED -
Mater Dei Colledge
Tuggerah, NSW12-1994
High School Diploma -
Mater Dei Colledge
Tuggerah, NSW12-1993
Senior First Aid - First Aid
St Johns Ambulance
Wyong, NSW08-1993
Skills
- Tile installation
- Surface preparation
- Tile cutting
- Grouting techniques
- Waterproofing techniques
- Floor repair
- Leveling techniques
- Layout planning
- Adhesive mixing
- Adhesive selection
- Quality control
- Material estimation
- Safety compliance
- Tools Operation
- Equipment maintenance
- Project management
- Customer relationship management
- Client communication
- Industry trends awareness
- Attention to detail
- Problem solving
- Time management
- Tools Operation
Certification
Contractor License, Waterproofing Technician, and Wall and Floor Tiler 157171C.
Business Insurance
- Income
- Liability
- Tools
Registrations
- Business
- GST
Timeline
Waterproofing Technician
Self Employed
07.2020 - Current
Wall and Floor Tiler
Self Employed
07.2000 - Current
Assistant Manager
Le Tartlette Patisserie
01.1998 - 01.1999
Shop assistant Kitchen hand
Hot Bake
01.1997 - 01.1998
2157 Cert III in Tiling Wall And Floor - Building And Construction
TAFE NSW
CPC31420 Cert III in Contruction Waterproofing - Building And Construction
Master Builders Association
TAE40110 Cert IV in Training And Assessing - Training And Assessing
AOT
HLTAID009 CPR - Cardiopulmonary Resuscitation
Quality Assured Training
GED -
Mater Dei Colledge
High School Diploma -
Mater Dei Colledge
Senior First Aid - First Aid
St Johns Ambulance