Leena Pascale

As an ITO Compliance Officer responsible for overseeing both Inpatient Treatment Orders and Community Treatment Orders, I demonstrate proficiency in utilizing the SA Health software system in both hospital and community settings. I possess a comprehensive understanding of the referral process and the journey that a consumer undergoes from being an inpatient, rehabilitation and finally being able to go into community. My professional experience spans across adult mental health services at Northern and North East, Modbury and Lyell McEwin Hospitals, as well as Woodleigh House and Wondakka Community Rehabilitation. I have also worked in Forensic in Owenia which has given me an understanding of consumer who have committed an offence. Part of my duties was to read court cases and liaise with the team regarding which rehabilitation group would be most suitable.

• Deal with difficult customer-related situations in a calm and professional manner
• Professionally represent the clinics to the public ensuring a professional and courteous environment
• Maintain up-to-date knowledge of industry trends in aesthetics and ensure treatments are provided to the highest possible standard
• Manage staff and organise suitable staff rotas including holidays and hiring and dismissing staff where necessary
• Utilise website and social media marketing to build brand awareness and promotions
• Direct, plan, supervise, organise and control the environment and activities of 2 centre cosmetic/skin facilities within a defined territory
• Develop and implement a business plan for each clinic that achieves the financial and service goals of the business
• Oversee the day-to-day running of the Clinic, ensuring that the Clinic complies with Health Standards, Policies and Company guidelines including local government guidelines
• Lead a team of staff and medical professionals to administer excellent customer care including managing budgets for clinic supplies and equipment and ensuring that the facility adheres to healthcare laws and regulations
• Implement and maintain quality standards for the smooth running of the clinic and to ensure audit, policies, procedures and medical governance standards are met at all times
• Develop relationships with existing and new suppliers and ensure adequate stock levels and participate in stock audits
• Provide direction, drive and support to all staff members and deal fairly with any disciplinary and grievance issues.

• Deal with difficult customer-related situations in a calm and professional manner
• Professionally represent the clinics to the public ensuring a professional and courteous environment
• Maintain up-to-date knowledge of industry trends in aesthetics and ensure treatments are provided to the highest possible standard
• Manage staff and organise suitable staff rotas including holidays and hiring and dismissing staff where necessary
• Utilise website and social media marketing to build brand awareness and promotions
• Direct, plan, supervise, organise and control the environment and activities of 2 centre cosmetic/skin facilities within a defined territory
• Develop and implement a business plan for each clinic that achieves the financial and service goals of the business
• Oversee the day-to-day running of the Clinic, ensuring that the Clinic complies with Health Standards, Policies and Company guidelines including local government guidelines
• Lead a team of staff and medical professionals to administer excellent customer care including managing budgets for clinic supplies and equipment and ensuring that the facility adheres to healthcare laws and regulations
• Implement and maintain quality standards for the smooth running of the clinic and to ensure audit, policies, procedures and medical governance standards are met at all times
• Develop relationships with existing and new suppliers and ensure adequate stock levels and participate in stock audits
• Provide direction, drive and support to all staff members and deal fairly with any disciplinary and grievance issues.

• Led the operation of the cafe and overall responsibility for directing the daily operations, ensuring compliance with company standards in all areas, including product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting, hiring, termination and retention of team members, financial accountability, and ensuring that the highest quality products and services were delivered to each customer
• Controlled day-to-day operations by scheduling rosters, ordering supplies and developing the restaurant team members
• Maintained standard procedures by checking on administration and working procedures and ensuring all were carried out in accordance with the company guidelines
• Monitored, analysed and controlled all labour, operational and inventory costs
• Ensured that all staff adhered to controlling procedures and always acted in the best interests of the company with regard to minimising costs and maximising revenue
• Supervised Front of House staff in their performance of duties ensuring the accuracy of transactions, high levels of customer service, compliance with food safety standards, sanitation and safety regulations and other administrative duties
• Appropriately resolved issues or concerns as they arise within areas of responsibility, including customer concerns
• Worked alongside a team and oversaw the overarching aspects of the restaurant, which included housekeeping, ensuring smooth operation of activities in the dining area and maintaining relationships with customers.