Summary
Overview
Work History
Skills
Accomplishments
Certification
References
Hobbies
Languages
Timeline
Generic

Leena Samuel

Merrimac,QLD

Summary

Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Highly-qualified Housekeeping Supervisor offering 10+ years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Housekeeping Supervisor

Mantra on View Hotel
01.2015 - Current
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
  • Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Addressed customer feedback and complaints to maximize satisfaction.

Housekeeping Team Leader/Supervisor

Outrigger
01.2012 - 01.2015
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Maintained high standards of cleanliness, contributing to improved hotel ratings on various review platforms.
  • Managed staff of 50+ housekeepers.
  • Managed linen inventory effectively by tracking usage trends and collaborating with laundry staff to maintain optimal stock levels at all times.
  • Completed schedules, shift reports, and other business documentation.

Housekeeping Dept/Houseman/Restaurant

Holiday Inn
01.2011 - 01.2012
  • Restaurant work, functions, reporting of maintenance issues, room cleaning/service/checking
  • Supported hotel operations by setting up meeting rooms and banquet halls according to event specifications.
  • Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.

Skills

  • Employee performance evaluation
  • Staff Scheduling
  • Payroll Administration
  • Facilities Inspection
  • Employee Training and Development
  • Good team worker
  • Process Monitoring
  • Invoice Processing
  • Workload prioritization

Accomplishments

  • Supervised team of 50+ staff members.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with services by doing follow-up calls.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Certification

RSA Certificate

References


  • Douglas Cooley, 0417 033 948
  • Sandi Neale, 0403264168

Hobbies

Excellent at cooking! 

Just ask my family! 

Languages

Tamil
Native or Bilingual

Timeline

Housekeeping Supervisor

Mantra on View Hotel
01.2015 - Current

Housekeeping Team Leader/Supervisor

Outrigger
01.2012 - 01.2015

Housekeeping Dept/Houseman/Restaurant

Holiday Inn
01.2011 - 01.2012

Similar Profiles

CREATE PROFILE
Leena Samuel