Leenia Tuapawa
Administration
Karratha,Western Australia
Summary
I am a driven employee with 10+ years of experience in customer-facing-self-employment. In addition to this, my most recent roll enables me to obtained over a year of experience as an administration assistant. I work well in a team and/or autonomously. I have an excellent eye for detail, and an uncompromising attitude to complete tasks efficiently. I commit to imply the work values to daily tasks, whilst providing a high level of service.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Diesel Agencies Ltd
09.2022 - 01.2024
- Generated fortnightly payroll summary reports.
- Managed stationery orders and stationery stock.
- Monitored motor vehicle compliance for each work vehicle under the agency on a month to month basis.
- Applied office productivity and managed my own processes that worked efficiently for myself and my role.
- Supported executive staff by assisting with preparation for health and safety meetings and provided required paperwork and records.
- Coordinated technician's annual health monitoring roster.
- Boosted team productivity by managing communication channels and ensuring a timely response for internal inquiries for purchase order numbers and invoices.
- Ensured I did my best to enter accurate record-keeping with concise and diligent data entry and, database management for vital information referring from each technicians timesheets and records.
- Queried and, remedied any issues that were or, may have been created by myself or, my fellow employees and, followed up accordingly in a timely manner.
- Research queries requested by the executive assistant on her behalf, regarding any queries she may have.
- Brain storm efficiency in my roll, and other parts of working within the agency.
- Contributed my opinions for more efficient processes for working within my role, and how to make our database managing system more effective to use.
- Created a process mapping booklet for all of my knowledge that I had learned working in my position.
Qualified Freelance Makeup Artist
Self Employed
05.2013 - Current
- Qualified in Fashion Make-up Artistry Level 4 since 2016. Working in the industry for 10+ years.
- Communication and roster management.
- Advised clients on skin prep and proper skincare routines, to ensure a flawless makeup application.
- Provided free trial make-up services for bridal makeup.
- Time management and organizational planning.
- Flexibility and understanding of my clients personal circumstances.
- Building Rapport with customers and clients.
- Customer satisfaction regarding services.
- Increased customer loyalty through exceptional service and tailored makeup applications.
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
Professional Residential Cleaner
Absolutely Domestics - Professional Domestic Cleaning Service
02.2022 - 11.2023
- Introduction calls or texts to clients.
- Organizing and managing rosters.
- Following up on scheduling and rescheduling.
- Building rapport with clients.
- Committed to time management.
- Created a sense of ease and peace for my Clients.
- Requested constructive criticism and feedback.
- Improved cleanliness standards by implementing thorough cleaning routines.
- Maintained a clean and organized appearance for client homes, ensuring maximum comfort and ease of use.
Health Care Coordinator
Access Community Health
02.2018 - 04.2019
- Made high volume inbound and outbound calling
- Responding to emails, voicemails, and customers a front desk
- Multitasking multiple software programs
- Building rapport with all parties
- Data entry and client confidentiality
- KPI targets, at least 50 covers per day
- Coordinating rosters between Clients, support workers and NOKs
- Liaised with Nurses regarding health care plans and concerns regarding Clients
- Assisted with creating rosters for support workers
- De-escalating complaints, and following up with resolutions
- Maintaining professionalism under pressure
Backstage Make-up Artist
World Of Wearable Arts
09.2016 - 10.2016
- Worked under pressure with limited time
- Assisted with touch-ups stations directly backstage
- Built Rapport in a short amount of time with models
- Attended training classes
- Honoured confidentiality practices of costumes and makeup.
- Time management between personal life, classes, training and attending makeup services.
Education
Certificate -
Welfed
Porirua Wellington06.2021
Certificate in Fashion Makeup Artistry Level 4 -
Weltec
Wellington11.2016
Freelance Make-up Artist
He Huarahi Tamariki (Teen Parent Unit School)
Tawa12.2014
Certificate of Participation - 6 Week Introductory Beautician Course
Whitirea
Porirua, Wellington11.2014
Certificate - Beauty Consultancy Course
Manukau Institute of Technology
08.2012
Skills
- Excellent verbal, and written communication
- Data entry-level skills
- Customer data Confidentiality
- Inbound and outbound calling experience
- Face-to-face customer service experience
- Strategic Planning
- Issue, complaints, and conflict resolution
- Efficient and Detail-Oriented
- Works independently
- Ability to multitask multiple software programs
- Great time management and organization skills
- Calm and Professional Under Pressure
Voluntary Work
- Managed a makeup station providing makeup services for Elim, for Easter community days for 2 years.
- Managed a workstation teaching 5 years to 10 years how to make Tetes (traditional Tokelau dance costumes)
- Provided basic catering, and cleaning services for cultural and funeral events.
References
Available upon request.
Timeline
Administrative Assistant
Diesel Agencies Ltd
09.2022 - 01.2024
Professional Residential Cleaner
Absolutely Domestics - Professional Domestic Cleaning Service
02.2022 - 11.2023
Health Care Coordinator
Access Community Health
02.2018 - 04.2019
Backstage Make-up Artist
World Of Wearable Arts
09.2016 - 10.2016
Qualified Freelance Makeup Artist
Self Employed
05.2013 - Current
Certificate -
Welfed
Certificate in Fashion Makeup Artistry Level 4 -
Weltec
Freelance Make-up Artist
He Huarahi Tamariki (Teen Parent Unit School)
Certificate of Participation - 6 Week Introductory Beautician Course
Whitirea
Certificate - Beauty Consultancy Course
Manukau Institute of Technology
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