Leo Dozolme
Cabarita Beach
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Fins Restaurant
11.2023 - Current
- Maintained a clean, safe, and organized environment to enhance the customer experience.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Designed and implemented strategies to reduce costs and waste.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Established team priorities, maintained schedules and monitored performance.
Barman/ Bar Manager
Halcyon House
09.2021 - 11.2023
- Crafted special drink and cocktail menu items for seasonal offerings.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Maximized bar sales by repeatedly checking on customers and offering refills or alternative drinks.
- Ensured compliance with local health codes and regulations through vigilant sanitation practices.
- Contributed to a positive workplace culture by fostering camaraderie among coworkers and offering support when needed.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Waiter/Barman
Manly Pantry
01.2020 - 03.2020
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Waiter/Glassy/Dishwasher
Wharf Bar
12.2018 - 06.2019
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Supervisor /Bar Operations Manager
Chistera Et Coquillages
Biarritz
09.2017 - 11.2018
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Trained new servers on restaurant policies and procedures.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
Waiter
Le Corsaire
06.2017 - 11.2017
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Barman/Bar Manager
Bar Jean
04.2012 - 10.2016
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Ensured accurate billing through meticulous order-taking processes.
- Poured beer or wine and mixed consistent cocktails quickly while collecting payment and operating cash register to deliver efficient service.
- Optimized workflow efficiency by delegating tasks appropriately during busy periods.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Education
High School Diploma -
Universite De Rennes
Rennes, France06.2011
Skills
- Staff Development
- Decision-Making
- Interpersonal Relations
- Staff Management
- Business Development
- Hiring and Training
- Employee performance evaluation
- Cost Reduction
Languages
French
Native or Bilingual
English
Full Professional
Spanish
Limited Working
Timeline
Assistant Manager
Fins Restaurant
11.2023 - Current
Barman/ Bar Manager
Halcyon House
09.2021 - 11.2023
Waiter/Barman
Manly Pantry
01.2020 - 03.2020
Waiter/Glassy/Dishwasher
Wharf Bar
12.2018 - 06.2019
Supervisor /Bar Operations Manager
Chistera Et Coquillages
09.2017 - 11.2018
Waiter
Le Corsaire
06.2017 - 11.2017
Barman/Bar Manager
Bar Jean
04.2012 - 10.2016
High School Diploma -
Universite De Rennes
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