Leeray Lucàrdi-Patching
Mildura
Summary
I am a proud mother of 3 and although my children have been my main focus for the past 19 years I am now very eager to get back into working full time as I have thoroughly enjoyed all work opportunities I have been able to engage in during motherhood and am excited in being able to do so now that all my children are of teen ages and are doing quite successful. I am a Proven leader and efficient organizer, I significantly enhanced client retention and operational efficiency at PT Rural & Hardware. Skilled in client relations and recordkeeping, my adeptness in team collaboration and leadership propelled office productivity. My commitment to professional development and community service underscores my adaptability and dependability, making me a valuable asset to any team.
Overview
7
7
years of professional experience
Work History
Volunteer
MAC/MDAS
06.2012 - 03.2015
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
- Amplified non-profit reach by managing social media campaigns.
- Facilitated community outreach to expand participation and support.
- Educated young people about strategies for driving discussions and promoting social changes.
Office Coordinator
PT Rural & Hardware
03.2008 - 05.2014
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Collaborated with various departments to streamline processes and improve interdepartmental communication.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Enhanced communication within the team through regular meetings and detailed reporting.
- Reconciled account files and produced monthly reports.
- Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Implemented inventory control measures for office supplies, reducing waste while maintaining adequate stock levels.
- Supported executive staff members with calendar management, travel arrangements, and meeting coordination.
- Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Interceded between employees during arguments and diffused tense situations.
Education
Certificate IV - Mental Health
Kirana College
Diploma - Community Services
Kirana College
Sydney, NSWCertificate III - Community Services
Alffie Online Education
Online04.2019
Year 10 -
Mildura KODE Campus
Mildura, VIC2002
Skills
- Positive Attitude
- Teamwork and Collaboration
- Organized and Efficient
- Attention to Detail
- Team Collaboration
- Leadership Qualities
- Community Service
- Adaptability and Dependability
- Relationship Building
- Answering Phones
- Event Planning
- Social Media Management
- Community Outreach
- Volunteer Recruitment
- Data Entry
- State Driver's License
- Client relations strength
- Recordkeeping and Confidentiality
Timeline
Volunteer
MAC/MDAS
06.2012 - 03.2015
Office Coordinator
PT Rural & Hardware
03.2008 - 05.2014
Certificate IV - Mental Health
Kirana College
Diploma - Community Services
Kirana College
Certificate III - Community Services
Alffie Online Education
Year 10 -
Mildura KODE Campus
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