Leesa Matthews
South Maclean,QLD
Summary
Proven Barber and Hairdresser with a track record of enhancing client satisfaction and retention at Val's Barber Shop. Excelled in precision haircutting and fostering team collaboration, leading to a significant increase in customer loyalty. Skilled in client consultation and safety, consistently delivering exceptional results and contributing to a positive salon culture.
Overview
25
25
years of professional experience
Work History
Barber
Val's Barber Shop
2019.06 - 2021.12
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
- Consistently received positive performance reviews from guests.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Contributed to a positive work culture by maintaining open communication channels with colleagues and fostering a team-oriented approach to service delivery.
- Handled administrative tasks such as appointment scheduling, inventory management, and cash handling to ensure smooth salon operations.
- Mentored junior barbers by sharing expertise on cutting techniques and best practices for maintaining a professional image within the salon environment.
- Counted and documented opening and closing cash amounts daily.
Hairdresser
Shearing Shed
1997.03 - 2019.06
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Recorded notes for future reference about customer preferences and services delivered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
- Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Increased repeat clientele through exceptional customer service and attention to detail in hair styling techniques.
- Consistently met performance targets set forth by the salon management while maintaining high standards of quality workmanship.
- Demonstrated versatility in hairstyling by mastering various techniques for different hair types and textures.
- Supported fellow stylists during peak times by assisting them with shampooing or blow-drying tasks when needed.
- Mentored junior stylists, sharing expertise in advanced cutting, colouring, and styling methods.
- Answered over 50 phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options.
- Collaborated with colleagues to create unique hairstyles for special events such as weddings and fashion shows.
- Organized sales area and work station to showcase products and boost sales.
Education
Certificate III - Hairdresser/ Barber
Matters in Gray
Brisbane, QLDSkills
- Quick Learner
- Team Collaboration
- Customer safety
- Verbal communication strength
- Highly motivated self-starter
- Cleaning and sanitation
- Work area sanitation
- Client consultation
- Strong leader
- Appointment Scheduling
- Equipment Maintenance
- Precision haircutting
- Beard Trimming
- Beard Shaping
- Clipper Techniques
- Razor Shaving
- Hot towel treatments
- Opening and closing procedures
- Clippers usage
- Accurate money handling
Timeline
Barber
Val's Barber Shop
2019.06 - 2021.12
Hairdresser
Shearing Shed
1997.03 - 2019.06
Certificate III - Hairdresser/ Barber
Matters in Gray
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