- Playing Sports
- Travel, explore and enjoy different cuisines
Leesa Mohanty
Epping
Summary
5.5 years of experience in NBN IT Telecom domain with over 1.5 years of experience as an Environment Manager ensuring end-to-end system stability, performance and security by managing software lifecycles, supporting production release. 4 years of extended production support expertise, predominantly working as a Reliability engineer, to ensure 24*7 availability of the network operations. With challenging team management and leadership skills, I am quite adaptive to the changes which comes through my roles.
Overview
5
5
years of professional experience
Work History
Environmental Engineer
Infosys Ltd.
11.2023 - Current
- Maintain end-to-end integrated staging environments by ensuring they are properly configured, stable, and available for deployment and testing
- Conduct meetings with relevant stakeholders for coordinating any environment setup and requirements to be fulfilled, as part of the monthly and standalone releases across NBN
- Coordinate with development and operations teams to ensure that environment configurations are synchronized with production setups
- Manage the deployment process from staging through to production working with delivery and operations teams, ensuring smooth transitions and minimizing downtime
- Monitor system performance and health across various IT environments using New Relic monitoring tools and practices to identify potential issues early and avoid system failures
- Optimize environment usage by shutting down environments over weekends and turning applications on-demand to help address cost concerns from business stakeholders
- Diagnose and resolve environment-related issues (e.g., configuration problems, system failures, deployment issues) by engaging and coordinating with relevant teams that affect the environment's stability and performance.
- Document all processes, procedures, and configurations, maintain knowledge base articles for environments to ensure easy reference and compliance for IT applications
- Record and track all environment related activities using Plutora to avoid any unauthorized actions and conduct change breach meetings for any such activities performed
- Prepare reports on environment performance, incidents, and resolutions to keep leadership informed
Operations Support Engineer
Infosys Ltd.
10.2019 - 10.2023
- Deliver high-end customer experience by ensuring operational stability and uninterrupted services by addressing escalations, alerts, MIM calls and extended support activities
- Drive incidents, problem and change managements across IT Operations
- Proactive monitoring and identifying potential risks, and collaborate with teams to come up with mitigation strategy
- Identify and analyze key production issues and, provide solutions to the identified bugs in Reliability space
- Perform monthly release and standalone deployments
- Document key knowledge articles on Confluence and Splunk reporting
Education
Bachelors of Technology - Computer Science
International Institute of Information Technology
Bhubaneswar, India06-2019
Skills
- Environment management
- System monitoring and optimization
- New Relic
- Nokia applications: Comptel and BST
- Java
- Incident management
Interests
Timeline
Environmental Engineer
Infosys Ltd.
11.2023 - Current
Operations Support Engineer
Infosys Ltd.
10.2019 - 10.2023
Bachelors of Technology - Computer Science
International Institute of Information Technology
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