Summary
Overview
Work History
Education
Skills
Affiliations
Refrees
Personal Information
Timeline
Generic

Leeviy Laban

Karratha,WA

Summary

Dedicated and results-driven professional with a strong foundation in customer service, multitasking, and time management. Committed to delivering exceptional experiences that leave a lasting impression on customers. Equipped with advanced technical skills in software and applications and a proven ability to thrive in challenging environments while managing time efficiently. Recognized for a strong work ethic, adaptability, and outstanding interpersonal skills, with readiness to embrace new challenges and quickly master new competencies.

Overview

4
4
years of professional experience

Work History

Laundry and Dry Cleaning Assistant

Refap
07.2025 - Current
  • Maintained a safe and efficient work environment by adhering to company guidelines and cleaning protocols.
  • Demonstrated adaptability by quickly learning new techniques and technologies related to laundry and dry cleaning processes.
  • Contributed to team efficiency by effectively communicating with coworkers and supervisors, ensuring seamless workflow between departments.
  • Enhanced customer satisfaction by consistently delivering clean and well-folded laundry items on time.
  • Played a vital role in upholding company reputation by resolving client complaints professionally, rectifying any errors or dissatisfaction promptly.
  • Improved overall service quality by regularly performing routine maintenance checks on equipment, reporting any issues promptly for timely repairs.
  • Safeguarded client satisfaction with meticulous attention to detail during the ironing and pressing phase, resulting in wrinkle-free garments that met high-quality standards.
  • Supported business growth through diligent adherence to scheduling deadlines, minimizing delays in service delivery times.
  • Enhanced operational efficiency by diligently maintaining a clean and organized workspace, contributing to a more productive work environment.
  • Delivered exceptional customer service when interacting with clients during drop-off and pick-up times, addressing any concerns or questions professionally.
  • Utilized industry-specific software for tracking orders and client information, ensuring accurate record-keeping and efficient order processing.
  • Promoted a positive work atmosphere by collaborating effectively with team members during busy periods or staff shortages.

Supervisor

Red Dot
10.2024 - 07.2025
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Implemented cost-saving measures, significantly reducing operational expenses.
  • Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.

Kitchen Hand

LangardereAWPL
01.2024 - 07.2024
  • Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
  • Maintained a neat work station throughout shift hours.
  • Followed all health code guidelines when handling food items.
  • Inspected kitchen equipment for proper functioning before use.
  • Sanitized surfaces with approved cleaning solutions after each task was completed.
  • Communicated effectively with co-workers regarding daily tasks assigned.
  • Prepared simple salads, sandwiches, appetizers, as directed by supervisor or chef.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
  • Acquired new skills to support team and further accommodate customer needs.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Removed trash and cleaned kitchen garbage containers.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Carried food supplies, equipment and utensils to and from storage and work areas.
  • Followed recipes accurately while adhering to portion control standards.
  • Swept and mopped floors to maintain cleanliness in the kitchen area.
  • Cleaned dishes, pots, pans and utensils.

Customer Service Representative

Hungry Jacks
01.2022 - 01.2024
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Greeted guests in a friendly and professional manner.
  • Assisted with the preparation of food and beverage items for customers.
  • Received payment from customers and processed transactions accurately.
  • Ensured that all orders were filled accurately and delivered on time.
  • Communicated effectively with team members to ensure smooth operations during peak hours.
  • Restocked supplies as needed throughout shift.
  • Provided training support for new hires within the hospitality team.
  • Provided customer service to ensure guest satisfaction.

Education

Year 12 Certificate -

Karratha High School
10-2022

High School - High School Years 2017-2021

Canning Vale College
01-2021

Skills

  • Kitchen Organization
  • Food Quality Standards
  • Food Preparation
  • Kitchen Operations
  • Punctual and Reliable
  • Team Collaboration
  • Positive Attitude
  • Sanitation and Sterilization Procedures
  • Effective customer communication
  • Cash handling proficiency
  • Strong teamwork
  • Cross-cultural sensitivity
  • Reliability and punctuality
  • Customer service focus
  • Initiative and Self-Motivation
  • Professional Appearance
  • Cash Handling
  • Computer Skills
  • Teamwork and Collaboration
  • Interpersonal Communication
  • Attention to Detail
  • Self Motivation
  • Time management abilities
  • Active Listening
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Payment processing
  • Complaint resolution
  • Client relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Call management
  • Product knowledge
  • Paperwork processing
  • Documentation
  • Training and mentoring
  • Goal oriented
  • Staff management
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Organization and time management
  • Decision-making
  • Verbal communication

Affiliations

Member of the Karratha Seventh Day Adventist Church

Spending Time with Family and Friends is really important to me

Up-Skilling and not afraid to learn everyday

Refrees

Pepe Iva, Manager:

pepe.iva.07@hotmail.com

0456 954 321

Robert Armea, Manager :

0481 511 971

Lola Isaraelu, Manager :

isaraelu.lola@worleyparsons.com

isaraelu.lola@gmail.com

0473 371 738

Luz Miranda, Manager :

0410 277 993

Claire, Red Dot supervisor :

+61 487 202 953

Personal Information

Timeline

Laundry and Dry Cleaning Assistant

Refap
07.2025 - Current

Supervisor

Red Dot
10.2024 - 07.2025

Kitchen Hand

LangardereAWPL
01.2024 - 07.2024

Customer Service Representative

Hungry Jacks
01.2022 - 01.2024

High School - High School Years 2017-2021

Canning Vale College

Year 12 Certificate -

Karratha High School

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Leeviy Laban