Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking and reliable JOC Operator with strong ability in Monitoring & Surveillance role in Security Protocols, , Incident Management and System Administration. Offering standard Reliability Highly organized, proactive and punctual with team-oriented mentality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
JOC Operator
Shoreline Technologies
Port Moresby, Papua New Guinea
02.2023 - Current
Monitoring and responding to alarms from various systems.
Implementing security measures such as intrusion detection systems.
Assessed alarms and dispatched appropriate personnel to investigate.
Responded quickly to emergency situations, including medical emergencies, fire, or medical.
Dispatched personnel for routine patrols of the premises and grounds as needed.
Entered incident reports into computer system for tracking purposes.
Followed established protocols for investigating incidents or accidents occurring on site.
Conducted regular tests of alarm systems to ensure proper functioning.
Compiled daily activity logs detailing all events that occurred during shift hours.
Monitored security systems and cameras to ensure proper operation and detect any suspicious activity.
Performed routine maintenance checks on surveillance equipment such as cameras and motion detectors.
Developed processes for responding effectively in emergency situations.
Reviewed video footage captured by surveillance cameras for evidence-gathering purposes.
Monitored fire, intruder detection, or other security systems.
Responded to emergency situations on on-call basis.
Responded to medical emergencies, fire alarms or intrusion alarms, following emergency response procedures.
Participated in emergency management and contingency exercises.
Maintained high levels of alertness throughout shifts.
Monitoring Marine Gas tankers.
IT Systems Support Officer
Correctional Services HQ
Port Moresby, NCD
09.2021 - 11.2021
Help Desk Support to users, Troubleshoot and maintain network computers, Added and removed network printers, Configure network user email accounts on MS Outlook
Provided technical support to customers via phone, email and in person.
Conducted daily system checks and monitored system performance.
Performed regular maintenance on all IT equipment including printers, scanners.
Printer Technician
Theodist Ltd
Port Moresby, NCD
07.2020 - 11.2021
Certificate of course completion A3 PageWide F2F Assessment 2019, Certificate of course completion HP A3 LaserJet F2F Assessment 2019, IT Support and Printer Technician Support, Customer service and support, Printer setup and installation of software drivers, Troubleshoot and diagnosing of computer hardware and software
Troubleshot and resolved printer hardware issues.
Installed new printers and ensured proper setup.
Replaced parts for malfunctioning printers, such as fusers and toner cartridges.
Provided technical support to customers regarding their printer-related questions or concerns.
Assisted customers with network printing problems.
Education
Diploma: Information Technology Systems Administration -
IEA College of TAFE
03.2019
Diploma: Information Technology Networking -
IEA College of TAFE
11.2018
Certificate IV: Information Technology Networking -
IEA College of TAFE
03.2018
Certificate III: Information Technology Digital Media -
IEA College of TAFE
10.2017
Skills
Software Upgrades
Security Protocols
Incident Management
System Administration
Reliability
Hardware Installation
Accomplishments
JOC Operator of the Month of November 2023
Certificate of Recognition of appreciation of invaluable service and contribution during BLACK WEDNESDAY on the 10th of January 2024. Valued Team Member of Shoreline Technologies.
Certification
Special Award in ICT50315 Diploma in Information Technology Systems Administration
References
William BAUR, Security Operations Lead - LNGP, ExxonMobil PNG Limited, william.baur@exxonmobil.com