Hi, I’m
LE GIA HAN PHAN
Condell Park,NSW
Price is what you pay. Value is what you get.
Warren Buffett
Summary
Strive to become a good employee. Always make an effort to learn and acquire new knowledge and experiences in the working process to improve own skills and responsibilities to face and overcome challenges, problems and obstacles in the future of career. Beside, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
years of professional experience
1
Certification
Work History
Kanzi Bankstown + Cosmetic Store
Store Manager
2023.08 - 2024.07 (11 months)
Job overview
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Reported issues to higher management with great detail.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
AG Market
Cashier
2023.08 - 2024.07 (11 months)
Job overview
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Processed refunds and exchanges in accordance with market policy.
BBQ City Restaurant
Cashier
2023.05 - 2023.08 (3 months)
Job overview
- Greeted customers entering store and responded promptly to customer needs. ( where customers can seat, how buffet section works, how to order drinks, etc... )
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helping waitstaff to clean table, bring charcoal in busy time
HIGHLINE RESTAURANT
Supervisor
2022.07 - 2023.07 (1 year)
Job overview
- Ensure that everything is completed in accordance with party schedule
- Assist party's clients (bride and groom) in obtaining best possible service
- Make sure everything is prepared as clients request before party starts
- Serve meals and drinks to guests who arrive at party
- Keep notice on things and make sure nothing unexpected happens.
Ribs And Rump
Waitress
2022.07 - 2022.11 (4 months)
Job overview
- Serve food and beverages according to customers' orders
- Clean and set up the dining table after guests leave
- Take approximately 50 orders per shift for customers
VALUE JSC
MARKETING STAFF
2020.05 - 2021.04 (11 months)
Job overview
- Analyze and research about conversion rate on social media
- Advertise products on media publications such as: banner, posters, leaflets
- Creating promotion and marketing campaigns for branding.
- Advertising products of Company to customers effectively: contribute to 20% increase in number of customers within one month of working
TANIMEX JSC
MARKETING INTERN
2019.09 - 2020.02 (5 months)
Job overview
- Write and upload product advertising post via Facebook, Forum
- Support team of Digital Marketing
- Creating content in both Vietnamese and English documents relating to works
- Attend Marketing Skill Course in Company
- Participating in creating promotion and marketing campaigns.
- Assisted in the planning and execution of successful product launch events.
Education
Western Sydney University , Parramatta, NSW
MBA from Business Analysis
07.2024
International Uni Link With University West Of England , Vietnam
Bachelor of Arts from Business in Marketing
05.2021
Skills
- English Communication: Be able to communicate and exchange effectively with foreigners.
- Teamwork skill: Cooperating to company team members for planning and implementing university course projects.
- Computing skill: - Proficient in basic operations in excel and word. - Using some tools to design photos, edit photos at a basic level on Canvas.
- Relationship skill: Sociable, easy to get acquainted with colleagues in the team and in the company
- Research skill: Searching for, organizing and evaluating information that support for marketing team
- Customer Service : Always say hi with every customers come in, try the best to determine customers needs
Certification
- 2020: IELTS Certificate with score 6.5 issued by UWE Test
- 2022: IELTS Certificate with score 7.5 issued by British Council
Accomplishments
Gained the trust of customers and achieved nearly $300 in revenue in the first 3 months and over $800 in revenue by the end of November
Awards
International University Scholarship (50%) For 4 Years
Extracurricular Activities
Western Sydney University Scholarship (30%) In 2 Years 2022 - 2024
Games
I am an avid gamer and I play games quite well, as I am confident in my ability to focus. Additionally, I pride myself on my keen observational skills, which help me address various challenges effectively. For instance, I particularly enjoy strategy games, where I analyze the battlefield to devise winning tactics for my team. I also apply these skills in any workplace I am in, and the results have been quite impressive.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeInternshipContract WorkPart TimeWork Location
RemoteOn-SiteImportant To Me
Work-life balanceCareer advancementPaid sick leaveCompany CultureWork from home optionPaid time offLanguages
English
Upper intermediate (B2)
Vietnamese
Bilingual or Proficient (C2)
Interests
Playing sport ( badminton, billiards)
Playing games
Timeline
Store Manager
Kanzi Bankstown + Cosmetic Store
2023.08 - 2024.07 (11 months)
Cashier
AG Market
2023.08 - 2024.07 (11 months)
Cashier
BBQ City Restaurant
2023.05 - 2023.08 (3 months)
Supervisor
HIGHLINE RESTAURANT
2022.07 - 2023.07 (1 year)
Waitress
Ribs And Rump
2022.07 - 2022.11 (4 months)
MARKETING STAFF
VALUE JSC
2020.05 - 2021.04 (11 months)
MARKETING INTERN
TANIMEX JSC
2019.09 - 2020.02 (5 months)
Western Sydney University
MBA from Business Analysis
International Uni Link With University West Of England
Bachelor of Arts from Business in Marketing
- 2020: IELTS Certificate with score 6.5 issued by UWE Test
- 2022: IELTS Certificate with score 7.5 issued by British Council
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