LE HAI HUY NGUYEN

• Assemble and instal Bystronic equipment
• Preventative Maintenance Servicing of Bystronic Equipment
• Installation start-ups and commissioning of equipment
• Demonstrate a strong knowledge of customer service skills
• Instruct customer on applications, machine operation, and maintenance and safety at customer locations
• Trouble shoot and repair of Bystronic equipment
• Complete installation feedback reports in a timely manner
• Conduct product demonstrations
• Complete legible service reports and expenses on time
• Follow and Initiate quality improvements per ISO guidelines.
• Training of customers
• Training of Bystronic Australia employees

Installing Bystronic machines at customer sites, ready for start-up according to the Bystronic requirements

• Assembling electric, pneumatic and hydraulic installations
• Maintaining Bystronic machines at customer sites and repairing electrics, pneumatics and hydraulics
• Completing and communicating required reports such as: -Service reports and support request forms- customer feedback- and installation documentation in the CRM.
• Following and initiating quality improvements per ISO guidelines
• Instructing customers on- machine safety- simple maintenance at customer locations
• Giving the customer technical advice if required
• Assisting the customer with physical activities (such as
  loading/unloading equipment)
• Requesting spare parts from stock and the respective delivery to the customer
• Assisting in the consultation of sales and service offers
• Supporting the installation and operation of machines on fares and exhibitions
• Being responsible for solving and tracking

• Spearheaded continuous improvement initiatives to identify areas for process optimization and cost reduction in the CNC department.
• Evaluated vendor proposals for new equipment purchases to maintain advanced technological capabilities within the CNC department while balancing budgetary constraints.
• Fostered a culture of teamwork by promoting open dialogue among team members regarding concerns or suggestions for improvement.
• Enhanced product quality through rigorous quality control measures and regular calibration of CNC machines.
• Achieved on-time delivery targets consistently by prioritizing work assignments based on deadlines, customer requirements, or project complexities.
• Improved production efficiency by implementing lean manufacturing principles and streamlining CNC processes.
• Maintained secure working environments by implementing safety measures and ensuring adherence to regulatory requirements.

• Increased shop safety by consistently adhering to proper machine maintenance and operation protocols.
• Troubleshot and resolved complex CNC machining issues, minimizing downtime and maintaining production schedules.
• Worked closely with cross-functional teams to ensure seamless integration of CNC machined components into larger assemblies or systems.
• Assisted in the training and development of junior technicians, fostering a supportive learning environment.
• Maintained strict quality control standards with thorough inspection of finished parts.
• Developed custom tooling solutions to address unique machining challenges, resulting in enhanced productivity.