LEHANA TEARIKI
LIDCOMBE,NSW
Summary
I am a customer service representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
I am committed to ensuring customer satisfaction by providing exceptional service and unmatched support. I am proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
Customer Service Support Specialist
ITSM
01.2024 - 09.2024
- Improved first-call resolution rates by actively listening to customer concerns and offering appropriate solutions.
- Assisted customers in navigating online resources effectively, increasing their self-sufficiency when dealing with future inquiries.
- Collaborated with team members to ensure consistent quality in customer interactions.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Handled escalated calls with professionalism, ensuring satisfactory resolution for both the customer and the company.
Retention Customer Service Representative
Optus Business Centre
05.2022 - 07.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls 100 per day promptly to avoid on-hold wait times
- Handled customer inquiries and suggestions courteously and professionally
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Evaluated customer purchase requirements and recommended best-fit company offerings
- Followed up with existing customers to provide additional support and address concerns
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Achieved top performance by strategically adapting to rapidly changing, competitive environment
- Increased overall revenue 50% from sales through effective salesmanship and great negotiation skills.
Outbound Sales
4 MILE Pty Ltd
01.2022 - 05.2022
- Identify potential clients and follow up on leads from client contacts and office sources
- Securing Sales by reaching out to clients through outbound calls
- Offer products and services, assisting customers every step of the way to ensure client satisfaction
- Perform timely and accurate order entry of each sale or transactions made
- Develop sales strategies, discuss product specifications with clients, introduce payment plans.
Traffic Controller
Traffic Worx
05.2021 - 12.2021
- Communicated with team members using hand signals and radios
- Assembled signs and cones to direct traffic through construction sites
- Controlled pedestrian movements to prevent intrusion into work zones
- Routed traffic around construction sites for worker and driver safety
- Directed traffic in construction sites to maintain safe conditions for workers and motorists
- Conducted routine maintenance checks on traffic control devices to manage wear and tear
- Maintained clear visibility and legibility of directional and regulatory signs with regular inspections and repairs.
Nursing Healthcare Assistant
St Vincents Hospital
08.2019 - 02.2020
- Monitored vital signs such as blood pressure, pulse rate, temperature, as required by the physician's orders
- Provided compassionate care to patients with a range of medical conditions and disabilities
- Serving meals and helping to feed patients
- Escorting patients and obtaining lab specimens
- Helped patients use bathroom or commode and assisted patients with incontinence
- Cleaned and sterilized instruments and disposed of contaminated supplies
- Responded promptly to calls for assistance from other healthcare staff members
- Recorded patients' medical history, vital statistics, and test results in medical records.
Crew Member
KFC
03.2017 - 01.2018
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers
- Coordinated with other crew members to complete assigned tasks quickly and effectively
- Cross-trained in multiple positions within the store as needed
- Handled customer complaints in a professional and courteous manner
- Demonstrated excellent communication skills when dealing with customer inquiries and complaints
- Placed orders into POS systems and handled cash and credit transactions
- Completed all store opening and closing procedures
- Followed health department regulations for handling food products properly.
Education
High School Diploma -
Holy Spirit Catholic College
12.2020
High School Diploma -
Trinity Catholic College
01.2018
Skills
- Customer Service
- Customer Focus
- Complaint Handling
- Teamwork
- Administration
- Communication
- Sales Expertise
- Receiving Support
- Computer Proficiency
- Critical Thinking
- Closing Sales
- Customer Experience
References
References available upon request
Timeline
Customer Service Support Specialist
ITSM
01.2024 - 09.2024
Retention Customer Service Representative
Optus Business Centre
05.2022 - 07.2023
Outbound Sales
4 MILE Pty Ltd
01.2022 - 05.2022
Traffic Controller
Traffic Worx
05.2021 - 12.2021
Nursing Healthcare Assistant
St Vincents Hospital
08.2019 - 02.2020
Crew Member
KFC
03.2017 - 01.2018
High School Diploma -
Holy Spirit Catholic College
High School Diploma -
Trinity Catholic College
Similar Profiles
Lewis HoganLewis Hogan
CCVIP Contact Centre Agent at ITSMCCVIP Contact Centre Agent at ITSM
James GallantJames Gallant
Contact Center at ITSMContact Center at ITSM
Michaela IgoeMichaela Igoe
Customer Service Representative at ITSMCustomer Service Representative at ITSM