Lehela Manoel
Drysdale
Summary
I have fostered a supportive environment, enhancing customer satisfaction and retention through personalized service and empathetic support in previous roles. Committed to continuous learning in nutrition and health. I aspire to continue developing my strong foundation in dietary planning. I am personable and knowledgeable with a positive approach to health and wellness. I holds a solid understanding of nutrition science, paired with skills in dietary planning and nutrition innovation.
Overview
4
4
years of professional experience
Work History
Customer Service Team Member
Coles Supermarket
10.2023 - Current
- Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Maintained clean and orderly checkout areas by emptying trash cans and wiping down surfaces.
- Delivered prompt service to prioritize customer needs.
Voluntary Placement
Up_Statuss
12.2024 - 03.2025
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Monitored trends in clinical nutrition research to stay up-to-date on industry advancements that could benefit the company.
- Designed infographics and visuals for podcast listeners regarding serve size cheat sheets, calcium recommendations and how physiotherapy can be improved through nutrition.
- Conducted frequent research into current nutrition trends in the media.
Customer Service Team Member
Coles Supermarket
02.2023 - 10.2023
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Collaborated with cross-functional teams to address complex customer concerns, resulting in elevated satisfaction levels.
Customer Service Team Member
Coles Supermarket
02.2021 - 02.2023
- Increased morale by fostering a supportive work environment and recognizing individual achievements.
- Developed rapport with repeat customers by remembering personal details and preferences from previous interactions, creating a personalized service experience.
- Provided empathetic support to customers during difficult situations, maintaining professionalism while demonstrating genuine care and concern for their needs.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues effectively.
- Boosted customer retention by consistently delivering high-quality service and following up on unresolved issues.
Education
Nutrition Science (Dietetics Pathway) - Health Sciences
Deakin University
Melbourne, VIC02-2026
High School Diploma -
Clonard College
Herne Hill, VIC10-2022
Skills
- POS system operation
- Cash handling
- Customer focus
- Customer service
- Payment processing
- Nutrition and Health Understanding
- Nutrition assessment
- Nutrition and meal preparation
- Food service systems research
- Research ethics knowledge
Timeline
Voluntary Placement
Up_Statuss
12.2024 - 03.2025
Customer Service Team Member
Coles Supermarket
10.2023 - Current
Customer Service Team Member
Coles Supermarket
02.2023 - 10.2023
Customer Service Team Member
Coles Supermarket
02.2021 - 02.2023
Nutrition Science (Dietetics Pathway) - Health Sciences
Deakin University
High School Diploma -
Clonard College
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