Lei Zhao
Senior Solutions Engineer
Glen Waverley
Summary
Accomplished Senior Solutions Engineer with a proven track record in delivering cost-effective solutions in cybersecurity and mission-critical production environments. Expertise in translating business requirements into technical specifications and driving successful project delivery. Proficient in Python, Go, .NET, and Java programming within Agile frameworks and DevOps workflow. Skilled in problem-solving, systems integration, and client engagement to achieve optimal outcomes. Excellent communication and analytical skills contribute to high-performance environments.
Overview
19
19
years of professional experience
2006
2006
years of post-secondary education
11
11
Certifications
2
2
Languages
Work History
Senior Solution Engineer
Thales CPL
08.2017 - Current
- Increase the sale figure and develop service delivery process by identifying innovative ideas for the solution architect to make solution more satisfying customer need, and build up customer relationship trust via training and roadshow demonstration.
- Enhanced customer satisfaction by delivering tailored software solutions according to client needs.
- Pre-sale consultant/Engineer. Worked collaboratively with customer to understand their requirement or pain point, qualify the opportunity, and advise/design proper solution and service via workshop, RFP and RFQ with sale’s team.
- Supporting Statement of Work. Reflect customer requirement into statement of work to be able to align with customer expectation from deliverable/outcome with term and condition.
- Maintained up-to-date knowledge of competitor offerings and market trends, leveraging insights to inform solution development and positioning strategies.
- Delivered on-site support during critical phases of implementation projects to ensure successful outcomes.
- Presented complex technical concepts clearly during meetings with clients, building trust and establishing credibility as a subject matter expert.
- Develop Proof of Concept system. In order to build up better customer success, and work with product engineer to deploy/develop PoC into customer environment according to their success criteria in order to win the business.
- Account Management: Regularly maintain relationship with existing customer and educate them the road map of product and service and increase repeat buying new products or services.
- Partnership enablement: Understand and support Australia and NZ partner program/ecosystem and support channel to enable partners to support Thales brand.
- Led training sessions for clients and partners, ensuring smooth adoption of new software systems and tools.
- Implemented robust security measures to protect sensitive information and mitigate risks associated with data breaches or cyberattacks.
- Assisted in the development of proposals for prospective clients by providing accurate estimates of required resources and timelines.
- Stayed current with industry trends and emerging technologies, incorporating relevant advancements into solution offerings where appropriate.
Senior Software System Engineer
Giesecke & Devrient Australasia
09.2008 - 08.2017
- Quickly became an EMV profiling and testing technical SME, successfully increasing service delivery by playing a key role in migrating card product lines into an EMV chip product for ANZ and NAB.
- Improved efficiency and reduced development costs by identifying innovative ideas for the solution architect to make systems more robust and flexible for clients NAB, CBA and ANZ.
- Supervised a small team in collecting and transferring business requirements into system technical specifications, procedures and processes to streamline workflow; worked with developers on network deployment; presented new product solutions to customers; and worked as project teams to implement multiple concurrent projects in a timely manner.
- Drove an increase in profit sales by proposing account / opportunity strategies.
- Worked collaboratively with R&D teams to develop and implement a G&D product chip module using statistic reporting to show cost comparison, product lifecycle, development, testing and product quality, and also prototype product from emerging technology for sale opportunity.
- Reduced test cycle times, improved efficiencies, reduced wastage and cut customer test cycle costs by building a new test module that sent all test records and product information to QC teams for verification.
- Praised by customer for identifying process and workflow improvement within the customer environment.
- Improved development lifecycle process 20% by identifying areas of process and workflow improvement in the card production system.
- Increased production efficiency 50% and cut costs 30% by designing a batching concept, reducing work order numbers from 150 to 75 per day.
- Reduced time and cost for development and maintenance by improving application and infrastructure performance assurance processes.
- Improved development and testing efficiency 30% for NAB card production migration project by successfully gathering and defining technical/system requirements.
Software Engineer / Pre-Sales Consultant
Data Card Group Asia Pacific
02.2006 - 08.2008
- Company Overview: Now Entrust
- Quickly came up to speed to support AU and NZ market and improve development efficiency by working with PMOs in the design of an integration, SIT, UAT and Pilot test plan that reduced testing cycle times 20%.
- Collaborated with technical teams and customers to create highly secure financial card solutions, government ID initiatives, and secure ID solutions.
- Included developing and customising card printers and EMV card personalisation applications using data card software SDK, Visual Studio and Eclipse; working with sales teams to present and design a range of data card solutions for the AU / NZ market; and providing technical support.
- Improved test cycle process 20% and provided more opportunity for bug fixing by designing test plans for internal system tests (function and regression testing) and working with PMO and customer PMO in designing the integration SIT, UAT and Pilot test plan to reduce unnecessary testing cycle times.
- Designed and built a client/server prototype solution within 3-weeks using TDD design pattern that led to winning the Queensland Transportation Smart Card Ticket tender due to client being able to easily understand the user story.
- Shaped the evolution of customer SDK solutions and ensured delivery of SLAs by customising the solution interface to meet local market requirements and customer budgets.
- Maximised sales revenue by working in the co-development and implementation of a secure product solution, enabling customer to release product to market on time.
- Now Entrust
Education
Master Network Computing -
monash University
Bachelor Computer Science - undefined
central queensland university
Skills
- Various Programming language and SDK
- AWS
- Azure
- GCP
- Financial Payment Systems
- Payment Scheme Specification Analysis
- Security compliance framework
- Cryptography
- PKI
- Identity Management
- Strategic thinking
- Customer engagement
- Software development
- Incident management
Certification
ITILV3 Fundamental Certification
Professional Development
- ITILV3 Fundamental Training
- Microsoft SQL Server 2012 Administration & Development Training
- Microsoft WCF Certification Training
- CBAP Online Training
- CISSP Training
- EMV Training
- CompTIA: Network + Certificate training
- OCM Java EE 6 Enterprise Architect Training
- Agile (Scrum Master) Training
- Print Soft Pres Training
- PKI (Microsoft, ejbca)
- AWS Certified Solutions Architect Professional Training
- Microsoft Azure Developer Training
- Google Certified Solution Architecture Professional Training
- Google Certified Data Management Professional Training
- DevOps Solution Professional Training
- CCSO Professional Training
- Azure Security Engineer Certification Training
- AI Security Training
Profile Snapshot
20, 14, 7, Security solution design / implementation, Process mapping / workflow, SQL, Oracle, SDLC, big data analysis techniques, Testing processes and methods in UAT and test planning, Multi-cloud-oriented technology and solution or internet of things concept
Accomplishments
- Solution Design and Implementation: Demonstrating expertise in designing and implementing security solutions that address specific client challenges, often involving complex architectural patterns and technologies
- Proof of Concept (POC) Development: Successfully conducting POCs to validate solution effectiveness and demonstrate value to clients
- Client Presentations and Demonstrations: Delivering compelling presentations and demos that effectively communicate the benefits of security solutions to clients, often involving a deep understanding of industry trends and best practices
- Proposal Creation and Support: Contributing to the development of high-quality proposals that clearly articulate the value proposition of the security solution and align with client needs
- Collaboration with Sales Teams: Effectively collaborating with sales teams to understand client needs, develop sales strategies, and ensure alignment on solution offerings
Timeline
Senior Solution Engineer
Thales CPL
08.2017 - Current
Senior Software System Engineer
Giesecke & Devrient Australasia
09.2008 - 08.2017
Software Engineer / Pre-Sales Consultant
Data Card Group Asia Pacific
02.2006 - 08.2008
Bachelor Computer Science - undefined
central queensland university
Master Network Computing -
monash University
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