Summary
Overview
Work History
Education
Skills
Timeline
Leiana Unuia

Leiana Unuia

Woolooware,NSW

Summary

Experienced Bakery Supervisor with strong organizational and customer service skills. Committed to providing welcoming, clean and enticing environment for customers and employees. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Bakery Supervisor

Chiavanni Le’mon
02.2019 - 01.2022
  • Oversaw bakery department, supervised staff and delegated daily tasks.
  • Established proper procedures for waste management, sanitation, food handling and safety.
  • Performed opening and closing duties for department.
  • Inspected baked goods for quality and esthetics prior to displaying and discarded outdated or spoiled items.
  • Packaged and labeled products, checked for accurate pricing and made sure signs were visible.
  • Greeted customers, answered questions and provided great customer experiences.
  • Performed sanitary inspections of counters, displays and floors to maintain clean appearance at all times.
  • Completed yearly performance reviews for bakery staff employees and instituted wage increases for exceptional work.
  • Maintained inventory control and ordered supplies on monthly basis.
  • Maintained cleanliness and hygiene in bakery premises.
  • Maintained and controlled inventory of baked goods.
  • Guaranteed all baked goods were cooked according to customers tastes and needs.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Established performance goals and empowered bakers to exceed targets.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Established and maintained relationships with suppliers to procure quality ingredients and equipment.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Monitored food inventory and supplies to prevent waste.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Directed food preparation and cooking activities to meet health and safety standards.

Shop Assistant

Mareko’s Pareu And Creation
04.2017 - 11.2018
  • Completed daily tasks accurately and on-time to support shop needs.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Greeted customers entering store and offered assistance with requirements.
  • Checked incoming orders and organized new stock.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
  • Organized shelves to remove slow moving items and add new merchandise.
  • Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
  • Helped managers with daily checklists and last-minute requirements.
  • Maximized safety and production levels by frequently cleaning and organizing work areas.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Briefed customers regarding shop promotions and discounts by providing coupons and flyers to encourage purchases.
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Reviewed prices and performed audits to detect and correct price discrepancies.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Marketing Intern

Daisey
10.2013 - 10.2015
  • Helped with planning and hosting of marketing events.
  • Assisted in creating written, video and image content for marketing channels.
  • Sat with marketing team members to learn new tasks and determine best tactics for solving challenges.
  • Scheduled social media postings to advertise products and generate site traffic.
  • Researched interesting and relevant content to capture interest and improve site traffic.
  • Developed questionnaires and facilitated focus group discussions.

Education

Food Safety -

CITTI, Rarotonga

English

Tereora College, Rarotonga

Tourism

Nukutere College, Cook Islands

Level 2 Certification - Tourism

Tereora College

Business And Management - Short Course

CITTI, Cook Islands
07.2020

Skills

  • Effective Customer Service
  • Station Preparation
  • Equipment Sanitation
  • Baking Equipment Troubleshooting
  • Tool Preparation
  • Maintaining Clean Work Areas
  • Credit Card Transaction Processing
  • Recipe Creation
  • Cooking and Baking
  • Food Safety and Sanitation
  • Company Safety Policies
  • Food Quality Standards Hygiene
  • Paperwork Processing
  • Dining Area Cleaning Supervision
  • Profit Target Achievement
  • Equipment Maintenance
  • Equipment Preparation
  • Safe Handling Standards
  • Preservation Methods
  • Data Entry Software
  • Proper Food Storage
  • Monitoring Food Preparation
  • Special Menu Planning
  • Delegating Assignments and Tasks
  • Cash Register Counting
  • Manage Promotions
  • Anticipating Problems
  • Serve Customers
  • Supervision
  • Calm and Pleasant Demeanor

Timeline

Bakery Supervisor - Chiavanni Le’mon
02.2019 - 01.2022
Shop Assistant - Mareko’s Pareu And Creation
04.2017 - 11.2018
Marketing Intern - Daisey
10.2013 - 10.2015
CITTI - Food Safety,
Tereora College - , English
Nukutere College - , Tourism
Tereora College - Level 2 Certification , Tourism
CITTI - Business And Management , Short Course

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Leiana Unuia