Leiarna Dooley

• Junior Lighting Consultant
• Invoicing, purchasing and front office work
• Junior Financial Assistant
• Qualifications

The Neighbourhood Lead plays a key leadership role in coordinating and supporting a team of care workers to deliver high-quality, person-centred care to clients within their local community. This role ensures the effective delivery of services, staff engagement, and compliance with Australian Unity’s standards, values, and regulatory requirements.

The Neighbourhood Lead acts as the key link between the field team, clients, and the broader operations team—building strong local connections, supporting staff performance, and ensuring clients receive safe, reliable, and compassionate care that enhances their wellbeing and independence.

1. Leadership and Team Support

• Provide day-to-day leadership, guidance, and supervision to care workers within the assigned neighbourhood.
• Support staff with client-related issues, service delivery challenges, and wellbeing concerns.
• Promote a positive, inclusive, and values-driven team culture.

2. Service Delivery and Client Care

• Ensure services are delivered according to client care plans, policies, and quality standards.
• Act as a local escalation point for client or family concerns, resolving issues promptly and effectively.
• Conduct client visits and welfare checks when required.

3. Workforce Planning and Coordination

• Collaborate with scheduling and coordination teams to ensure adequate coverage and continuity of care.
• Assist in onboarding, training, and mentoring new care workers.
• Monitor workloads and identify opportunities for improved efficiency and staff wellbeing.

4. Quality, Compliance, and Continuous Improvement

• Ensure all documentation, incident reporting, and compliance activities are completed accurately and on time.
• Support continuous improvement initiatives and participate in audits or reviews as needed.
• Promote safe work practices and adherence to Australian Unity’s policies and procedures.

5. Community and Stakeholder Engagement

• Build strong relationships with clients, families, and community partners within the local area.
• Represent Australian Unity positively and professionally within the community.

• Managed daily financial transactions and maintained accurate records of income and expenses.
• Assisted in preparing budgets and financial reports to support organisational planning.
• Collaborated with team members to ensure compliance with financial policies and procedures.
• Streamlined payment processing systems to improve efficiency and reduce errors.
• Accounting software is Xero and I work in closely with an auditor, accountant and bookkeeper to ensure all financials are supported and presented to the organisation under the governance of Netball QLD

• In collaboration with other Snr Care Coordinators develop a Care Coordinator CoP that drives learning, training and continuous improvement to ensure high quality outcomes for our customers.
• Ensure all Service Coordinators are delivering training and meeting regularly with Care Worker teams to develop strong and empowered teams.
• Oversee the implementation of Client focused initial care planning, periodic reviews, and ongoing management, as per policy.
• Develop and maintain relationships with key stakeholders in Indigenous Services and other AU service environments etc.
• Ensure effective and culturally appropriate communication and interactions with clients and their families is delivered via all direct reports
• Review and evaluate service plans as per policy, to ensure best practice service delivery.
• Ensure Maintenance of accurate documentation of client records by Service Coordinators.
• Oversee the development of collaborative Client focused budgets and ensure services are provided within budget expectations
• Encourage real wellbeing outcomes focussed approach in service planning for IS/ AHC Clients.
• Work to implement all Continuum of Care and Clinical Care Governance projects and initiatives through the Service Co network.
• Oversee the service coordination of a customer cohort, in agreement with the Regional Manager, to ensure currency of skill and insight into initiative/project implementation as it occurs through the Service Coordinator network.
• Key Accountability
• Performance measures

• Oversee Aboriginal Home Care Service Coordinators in participating in proactive recruitment processes in partnership with People and Culture.
• Drive the ‘A Deadly Start’ – Brilliant@Basics program in your Region.
• Ensure compliance with all associated recruitment policies and procedures.
• Support and coach staff to achieve continued growth and skill development and ensure all mandatory training is achieved.
• Maintain effective communication mechanisms to keep staff informed of organisational, local and program specific issues/developments
• Monitor and coach for exceptional staff performance
• Leadership and People Management
• Continuous Improvement
• Customer Service
• Business System Development and Maintenance
• Compliance / Governance / Workplace Health & Safety
• Our Ways of Working
• Our Way of Being Bold, Warm & Honest

• Ensure all incoming enquiries into the branch via the reception desk, telephone, email and mail, are managed in a professional manner with administration staff triaging contacts to the most appropriate member of the branch or allocations team in a timely manner.
• Ensure billing and customer queries are responded to directly wherever possible with contact information updated in appropriate systems.
• Manage the receipt, payment and purchasing of goods and services, including protective clothing and equipment, in a timely manner.
• Implement procedures to carry out Governance tasks related to the branch office such as maintaining registers for keys, vehicles, training and insurance.
• Coordinate travel arrangements for all branch staff as directed.
• Manage the complaints and compliments systems and procedures ensuring all relevant contacts are recorded and actioned appropriately.
• Carry out all administrative, clerical and secretarial duties as directed by the branch manager, community access coordinators and service coordinators.
• Customer and general branch operations responsibilities
• Manage appointments, meetings and events
• Assist with recruitment and on boarding of care workers
• Work in closely with the Regional Manger on EBIDA to measure the companies operating performance

• Provide leadership, management and supervision of quality Family Wellbeing Service delivery consistent with legislation, departmental policies, practice guidelines and statutory responsibilities.
• Allocate, prioritise and perform work tasks in accordance with departmental & Kalwun Development Corporation policy, practice guidelines, and statutory, and administrative delegations.
• In conjunction with the General Manager, develop appropriate service responses to meet the identified needs of clients including children, young people, families, carers, the community, public and non-government sectors and service providers.
• Identify training needs and collaborate with relevant training and development specialists on the development, implementation and evaluation of appropriate programs that support quality service delivery.
• Develop enduring service delivery partnerships to enhance cross-sector participation, training and development and the delivery and co-ordination of local child protection services.
• Foster a culture and philosophy of frontline service delivery, cooperation, team work, high quality people management, commitment to excellence and a professional ethic which ensures the service team continues to meet the department’s priorities.
• In conjunction with the General Manager, actively participate as a member of the Child Safety Service Centre Management Team meetings and in quality assurance reviews of the funded services provided by Kalwun
• Provide authoritative and expert advice and decisions on complex casework matters, child protection policy, legislation and practice to relevant Service Centre staff to assist in the coordination of quality and appropriate client services.
• Display personal drive and integrity- You understand and comply with child protection legislative, policy and practice frameworks, consistently model an honest, ethical and professional manner, and maintain effective performance levels, even in challenging circumstances. You are committed to self-development and seek opportunities to extend skills and knowledge in management, leadership and supervision of child protection service delivery
• Ensuring the efficient and effective operation of the Service Centre, in conjunction, with the General Manager
• Elaboration and implementation of strategies for the development of the Service Centre, in conjunction with the General Manager
• Ensuring efficient logistical services, including office procurement Information and communication management
• Qualifications

• My husband and I have established a successful home-based business for the last 16 years. We have developed and created a wonderful client base; by delivering this outcome, I have had to liaise and network with building contractors/companies down to the average household owner that requires home renovation in their yards. I am the part-time bookkeeper who delivers the invoicing and BAS for the business.
• Qualifications

• Reporting to General Manager
• Reporting to Board of Directors
• Overseeing the RE team
• Overseeing the reporting from RE team for funding agreement
• Liaise with Child Safety Managers on Gold Coast and Logan area
• Oversee general day to day management
• Demonstrate progress has been made to reduce the risk of harm to a child thereby reducing the likelihood of the child re-entering or having contact with the child protection system
• Qualifications

• Senior Management
• Overseeing the Child Protection Intervention with families
• Work in parallel with the Department of Child Safety, mainstream services and the Recognised Entity.
• Workplace Health & Safety Officer
• Oversee Family support workers with their intervention of families
• Administration and reporting to the Board of Directors
• Qualifications

• Work in parallel with the Department of Child Safety, mainstream services & the Recognised Entity.
• Case Management
• Increase the attachment of a parent/family, and improving skills of parents
• Facilitate improvement in the safety, physical, emotional and social, well-being of the child, parent and family
• Qualifications