Job Search Status
Open to workDesired start date: Immediately
Open To Work
Lei Catherine Marumaru
Aspley,QLD
Work Preference
Summary
Hospitality professional with background in delivering exceptional service and maintaining high standards. Known for seamless team collaboration and adaptability to changing needs. Proficient in handling orders efficiently and creating positive guest experience.
Energetic cocktail server with Number years of experience waiting on patrons in busy, fast-paced environments. Accustomed to adjusting work pace based on number of customers and providing first-class service even at peak times.
Overview
2012
2012
years of professional experience
Work History
Bar Waitress
Broadbeach Club
- Designed staff schedules to enhance coverage during peak hours.
- Developed staff schedules to optimize coverage during peak hours and improve efficiency.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping experience.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability and reduce shortages.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Chicken and Egg Collector
Inghams Enterprises
Beaudesert, QLD
12.2010 - 07.2011
- Managed production schedules to optimize workflow efficiency and reduce downtime.
- Oversaw team performance, providing mentorship and training to improve skillsets.
- Implemented quality control measures, ensuring product standards met company specifications.
- Streamlined inventory management processes, enhancing accuracy in stock levels.
Ride Operator and Dolphin Show Presenter
SeaWorld Adventure Park
Southport, QLD
12.2005 - 08.2008
- Operated amusement rides ensuring guest safety and compliance with regulations.
- Operated ride equipment, ensuring guest safety and adherence to park regulations.
- Monitored ride performance, identifying and reporting maintenance needs promptly.
- Assisted guests with boarding and disembarking, providing clear instructions for safety.
- Conducted pre-ride checks on machinery, verifying operational readiness before opening to guests.
- Trained new staff on safety protocols and efficient ride operation procedures.
- Responded to guest inquiries, enhancing overall visitor experience through effective communication.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
- Reduced wait times by efficiently managing ride queues and implementing effective crowd control techniques.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Managed emergency situations calmly, following established protocols to ensure guest safety and wellbeing.
- Supported fellow team members in maintaining a cohesive work environment focused on guest satisfaction and safety adherence.
Food and Beverage Attendant
Dreamworld Cat Dog Hot Dog Venue
Coomera, QLD
12.2004 - 08.2005
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Assisted in food preparation and presentation, maintaining high standards of quality and hygiene.
- Operated point-of-sale systems efficiently to process transactions accurately.
- Collaborated with team members to ensure timely delivery of food and beverages during peak hours.
- Handled guest inquiries and complaints professionally, resolving issues to satisfaction.
- Monitored inventory levels, assisting with stock replenishment as needed for smooth operations.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
Assistant Manager
Hound Dog Clothing
Robina, QLD
08.2002 - 12.2004
- Assisted in overseeing day-to-day store operations, ensuring smooth workflow and customer satisfaction.
- Implemented visual merchandising strategies to enhance product presentation and increase sales.
- Trained and mentored new staff on company policies, procedures, and customer service standards.
- Analyzed sales data to identify trends, informing inventory management and promotional planning.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping experience.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability and reduce shortages.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
2nd Year Apprentice
Ricote Hair Salon
Broadbeach, QLD
09.2002 - 03.2003
- Assisted in styling and cutting hair to enhance client satisfaction.
- Supported senior stylists in color application and treatment processes.
- Maintained cleanliness and organization of salon tools and workstations.
- Engaged with clients to understand their needs and preferences effectively.
- Learned product knowledge to recommend suitable hair care solutions.
- Adapted quickly to new techniques and styles during training sessions.
- Participated in ongoing education to refine skills and improve service quality.
- Reduced waste by accurately measuring materials before cutting or modifying them for installations.
- Increased apprentice skills by providing hands-on training and guidance in various tasks.
- Maintained a safe working environment by following safety protocols and reporting hazards.
Manager
Westco Jeans Pty Ltd
Pacific Fair Shopping Centre, Broadbeach Qld
12.1999 - 07.2002
- Managed production schedules to optimize workflow efficiency and reduce downtime.
- Oversaw team performance, providing mentorship and training to improve skillsets.
- Implemented quality control measures, ensuring product standards met company specifications.
- Streamlined inventory management processes, enhancing accuracy in stock levels.
Education
Hairdressing
Logan Tafe
Loganlea, QLD01-2000
High School Diploma -
Marsden State High School
Marsden, Qld10-1995
Skills
Bar and Waitress Attendant
3rd Year Qualified Hairdresser
Food and Beverage Attendant
Strong multitasking
Energy and enthusiasm
Cleanliness standards
Cashiering
Alcohol awareness
Drink preparation
POS system
Bartending
Table management
Customer service
Cleaning and sanitization
Cash handling
Order taking
Sales strategy
Complaint resolution
Payment processing
POS systems
Table setting
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English, French, Greek, Chinese, Japanese, Italian
Elementary
Timeline
Chicken and Egg Collector
Inghams Enterprises
12.2010 - 07.2011
Ride Operator and Dolphin Show Presenter
SeaWorld Adventure Park
12.2005 - 08.2008
Food and Beverage Attendant
Dreamworld Cat Dog Hot Dog Venue
12.2004 - 08.2005
2nd Year Apprentice
Ricote Hair Salon
09.2002 - 03.2003
Assistant Manager
Hound Dog Clothing
08.2002 - 12.2004
Manager
Westco Jeans Pty Ltd
12.1999 - 07.2002
Bar Waitress
Broadbeach Club
Hairdressing
Logan Tafe
High School Diploma -
Marsden State High School