Leicia Tremain

• Lead and supported a team of 122 Community Workers, including Support Workers, Domestic Assistants.
• Supervising and assisting Support Workers, including arranging ‘buddy shifts' for new staff members and on-the-job assessments/training.
• Ensure relevant orientations and mandatory training was completed in timely fashion.
• Scheduling of Staff meetings and training in liaison with the scheduling team ensuring the delivery of safe and quality care and services.
• Provided supervision, coaching, and performance management, including probation and annual reviews.
• Addressed client incidents, feedback, and complaints, ensuring effective resolution.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Collaborate with Scheduling and Coordination teams to ensure efficient service delivery.
• Oversaw PPE and uniform inventory activities by ordering and stocking and shipment receiving.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
• Managed and ran the entire Home Care recruitment process, including creating job ads, phone pre screening, interviews, reference checks, pre employment checks, collating all HR documentation, onboarding induction, issuing PPE/uniforms/ID badges, arranging all online training

• Managed and supported a team of 52 Support workers.
• Ensured workers inductions and licenses were current.
• Ensured clients service plans remained financially viable by understanding and adhering to budgetary constraints and requirements.
• Completed all documentation (administrative, HR and client/carer-related) in a professional, objective and timely manner providing for effective and efficient communication of information.
• Maintained/amended staff rosters and ensured that their timesheets were up to date and correct.
• Facilitated fortnightly timesheet processes.
• Improved communication between departments with regular meetings and concise reports.
• Assisted with hiring processes, conducting preliminary interviews and processing new employee paperwork on a quarterly schedule.
• Handled sensitive information discreetly while maintaining strict confidentiality protocols within the workplace.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.

• Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
• Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
• Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
• Helped clients manage and reach individual goals, supporting independent progression and social skills.
• Transported clients to appointments, shopping venues and entertainment events according to determined schedule.

• Scheduler for the Metro West area - 76 clinics and 126 staff.
• Reduced overtime costs through accurate forecasting of staffing needs and proactive adjustments to work schedules.
• Enhanced employee satisfaction with flexible scheduling options, accommodating personal commitments and preferences.
• Ensured adequate coverage during peak hours by strategically allocating resources based on historical data analysis.
• Minimized schedule conflicts by proactively addressing potential issues, leading to smoother operations and reduced employee stress.
• Facilitated seamless transitions during employee absences or vacations by arranging appropriate coverage in advance, ensuring minimal disruptions to daily operations.

• first point of call for the business by answering calls and customer enquires and nurture relationships with both new and existing clients
• Coordinate closely with our Transport division to ensure timely equipment delivery and retrieval
• Matching invoices with delivery dockets / services
• Processing invoices against POs
• scheduling deliveries and liaising with customers and drivers to ensure the smooth running of the operation out on the road
• Booking jobs/liaising with customers
• Replying to incoming electronic communication via email and software platforms
• Develop and maintain positive working relationships with all clients, suppliers and sub-contractors
• Administrative duties
• General office duties
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