Leidine Grace Calvelo
Forrestfield,WA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
1
1
year of professional experience
Work History
Senior Waitress
Niji Sushi Bar
03.2022 - 04.2023
- Prepared specialty desserts for customers for special occasions.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Inspected dishes and utensils for cleanliness.
- Checked identification for minimum age for sale of alcoholic beverages.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Managed food resources, memorized orders, and coordinated customer service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised server staff and simultaneously served personal section of tables.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Greeted new customers, discussed specials, and took drink orders.
Education
Health Services Administration
Open College
Skills
- Station Preparation
- POS Systems Operations
- Check Payment Processing
- Assignment Delegation
- Food Safety Understanding
- Transactions and Cash Handling
- Service Prioritization
- Guest Relations Management
- Service Quality
- Sanitation and Hygiene
- Menu Knowledge
- Order Accuracy
- Cleanliness Standards
- Suggestive Selling
- Safe Work Practices
- Staff Monitoring
- Dining Room Monitoring
- Adaptable and Flexible
- Dining Room Cleaning and Upkeep
- Special Requests and Substitutions
- Place Settings
- Recommend Menu Items
- Table Setting Arrangements
- Food Preparation and Safety
- Cool Under Pressure
- To-Go Order Preparation
- Phone Inquiries
- Customer Preferences
- Bill Computation
- Workflow Coordination
- Seating Assignment Preparation
- Customer Service
- Order Taking
- Conflict and Complaint Resolution
- Price Memorization
- Tableside Service
- Guest Satisfaction
- Assigning Tables
- Supply Restocking
Timeline
Senior Waitress
Niji Sushi Bar
03.2022 - 04.2023
Health Services Administration
Open College
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