Leidisa Paparoa
Brisbane,QLD
Summary
Motivated, learns quickly in fast-paced, high-volume environments. Organized and dependable, successful at managing multiple priorities with a positive attitude. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dependable hospitality professional with strong background in food services. Consistently goes beyond requirements to satisfy customers.
Overview
6
6
years of professional experience
Work History
Cafe Barista
Espresso Engine
03.2021 - 04.2023
- Effeciently making quality coffee, whilst providing excellent service
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, and other equipment.
- Interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Preparing, plating and serving Cafe food to customers in a well presented manner.
- Recommended products based on solid understanding of individual customer needs and preferences.
Dispatch Clerk
South Pacific Laundry
03.2019 - 02.2020
- Handled complaints and inquiries from public to resolve or report to proper department.
- Maintained contact with units on assignment to provide further assistance and support when needed.
- Managed conflict resolutions with customers, drivers and other personnel.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Cafe Manager
Joy Laugh Cafe
02.2017 - 02.2019
- Trained cafe employees to consistently provide excellent service.
- Handled business administration functions such as cash register counting, and supply ordering.
- Responded to customer inquiries and resolved complaints.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Created and implemented promotional campaigns.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Education
Food Safety Supervision - Hospitality
Hospitality Training Australia
Brisbane, QLD07.2018
Certificate III - Hospitality
TAFE Queensland
Loganlea, QLD2017
Year 12 Graduate - Certificate II Business & Retail
Woodridge State High School
Logan Central, QLD12.2016
Skills
- Beverage Preparation
- Counter Cleaning and Sanitation
- Product Display
- Upselling
- Excellent Memory
- Team Leadership
- Opening and Closing Coordination
- Espresso Machine Operation and Maintenance
- Stocking Supplies and Retail Products
- Exceptional Customer Service
- Ability to Adapt
Referees
Espresso Engine General Manager
Katie McDonald 0404136184
South Pacific Laundry Dispatch supervisor
Annie Matua 0421390893
Timeline
Cafe Barista
Espresso Engine
03.2021 - 04.2023
Dispatch Clerk
South Pacific Laundry
03.2019 - 02.2020
Cafe Manager
Joy Laugh Cafe
02.2017 - 02.2019
Food Safety Supervision - Hospitality
Hospitality Training Australia
Certificate III - Hospitality
TAFE Queensland
Year 12 Graduate - Certificate II Business & Retail
Woodridge State High School
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