Leidy Jimenez Riano

• Contributing to the planning and review of office services, and setting priorities and office service standards
• Allocating human resources, space and equipment
• Assigning work to and monitoring work performance of staff.
• Ensuring work complies with relevant government legislation, policies and procedures
• Coordinating personnel activities such as hiring, promotions, performance management, payroll, training and supervision

-Maintain a close relationship with the Strata Manager and provide

information and solutions.

-Keep a register of complaints related to Common Property and

report any complaints to the Strata Manager.

• • Designed and implemented strategies to improve customer satisfaction and loyalty.
  • Managed client relationships and provided solutions to enhance service quality.
  • Coordinated teams to ensure efficient delivery of services and client support.

• • Conducted training programs focused on personal and professional development.
  • Facilitated workshops to improve communication, teamwork, and leadership skills.
  • Developed training materials and assessed participants’ progress and outcomes.